Hospitality Management Diploma

Program Overview Admission Requirements  Tuition and Fees Program  Structure

Faculty and Staff Potential Pathways

Program Overview

With a focus on service to others, the Hospitality Management Diploma program will prepare students for a career in this diverse yet integrated industry. Developed with input from industry experts, students gain practical experience, while learning from and networking with industry professionals, within our regional hospitality and tourism organizations. 

Students gain real-world knowledge of the hospitality and tourism industries that will allow them to develop skills related to customer service, business communications & technologies; financial management; marketing & sales; laws, safety & security; workplace regulations; human resource management, leadership, travel & tourism. All of these are key components of this diploma. 

Graduates of the Hospitality Management program may pursue supervisory level careers in global hospitality and tourism sectors such as hotels, restaurants, resorts, cruise lines, tourism development and marketing organizations and similar organizations, become entrepreneurs, event planners and tour organizers. 

Apply Now      Upcoming Intakes

Admission requirements

High school diploma (or equivalent)

You must have a high school diploma (or equivalent) with:

  • A minimum of 50% in Math 20-1 or 50% in Math 20-2, AND
  • A minimum of 50% in English 30-1 or 50% in English 30-2

 

Mature students

Mature students (students who are 21 years or older) may be admitted by: 

  • The completion of the above Math and English courses only (with grades specified) 

OR 

  • Pass mark on the College Entrance Assessment  

Prior Learning Assessment Recognition (PLAR) will be granted as applicable and in alignment with Keyano College policy. 

English Language Proficiency

  • TOEFL: iBT with a minimum score of 79 with no score below 19
  • IELTS with a minimum score of 6.0
  • CAEL with a minimum score of 60
  • MELAB with a minimum score of 80

See our Credit Calendar for other ways that you can meet the English Language Proficiency requirements.

In addition to meeting English Language Proficiency, students must also present the appropriate coursework to meet the admission requirements for their chosen program.  

Spoken Language Proficiency Requirement

In addition to demonstrating English Language Proficiency, applicants whose first language is not English must also present Spoken Language Proficiency. 
 
Applicants who have six or more years of fulltime education (including grade 12 year or higher) in a Canadian school where the language of instruction was English, meet this requirement.  
 
If applicants do not present these years of English education, they can meet this requirement by presenting one of the following:  
• A minimum of 26 on the speaking band of TOEFL iBT  
• A minimum of 7.5 on the IELTS speaking band. 

Tuition and fees

Full Time Fees for 2023-2024

Please note the 2023-2024 fees are pending sign off from the Government of Alberta as per the Tuition Fee Regulation.

Full Time Fees  Fall Winter
Tuition $2,309.00 $2,309.00
Campus Rec Fee $70.00 $70.00
Health & Dental Fee *$126.00 *$126.00
Student Association Building Fee $17.92 $17.92
Student Association Fee $112.00 $112.00
Technology Fee $95.00 $95.00
Total Fees $420.92 $420.92
Total Tuition & Fees ***$2,729.92  ***$2,792.92
Total Cost Per Year   $5,459.84
International Full Time Fees 2023-2024

Please note the 2023-2024 fees are pending sign off from the Government of Alberta as per the Tuition Fee Regulation.

International Full Time Fees  Fall Winter
Tuition  $6,924.00 $6,924.00
Campus Rec Fee   $70.00   $70.00
Health & Dental *$126.00 *$126.00
Student Association Building Fee $17.92 $17.92
Student Association Fee $112.00 $112.00
Technology Fee $95.00 $95.00
Total Fees $420.92 $420.92
Total Tuition & Fees

***$7,344.92

***$7,344.92

Total Cost Per Year  

$14,689.84

Full Time Fees for 2024-2025

Please note the 2024-2025 fees are pending sign off from the Government of Alberta as per the Tuition Fee Regulation.

Full Time Fees  Fall Winter
Tuition $2,359.00 $2,359.00
Campus Rec Fee $75.00 $75.00
Health & Dental Fee *$126.00 *$126.00
Student Association Building Fee $17.92 $17.92
Student Association Fee $112.00 $112.00
Technology Fee $100.00 $100.00
Total Fees $430.92 $430.92
Total Tuition & Fees ***$2,789.92 ***$2,789.92
Total Cost Per Year   $5,579.84
International Full Time Fees for 2024-2025

Please note the 2024-2025 fees are pending sign off from the Government of Alberta as per the Tuition Fee Regulation.

 International Full Time Fees  Fall Winter
Tuition  $7,077.00 $7,077.00
Campus Rec Fee   $75.00   $75.00
Health & Dental *$126.00 *$126.00
Student Association Building Fee $17.92 $17.92
Student Association Fee $112.00 $112.00
Technology Fee $100.00 $100.00
Total Fees $430.92 $430.92
Total Tuition & Fees

***$7,507.92

***$7,507.92

Total Cost Per Year  

$15,015.84

Please note, these estimates are based on 100% enrollment for all semesters and do not include mandatory laboratory fees. Laboratory fees can range from $33- $129 for 2023-2024 and $34-$132 for 2024-2025.

* Students will be charged a medical/dental benefit fee unless they opt out by demonstrating alternative coverage - deadlines can be found at StudentCare website
** These programs have a mandatory Spring semester if students intend to graduate on time.
*** Tuition is due 10 business days before the start of each semester.

For more information view the Keyano College Credit Calendar

Program structure

Current students, please use your Program Registration Guide when registering for courses.

Year 1
 
COURSE COURSE TITLE CREDITS

Term 1 

  13
HTM 100 Introduction to Hospitality and Tourism 2
HTM 101 Safety and Security Operations  3
HTM 102 Customer Service Management 3
HTM 103 Business Communications and Technologies 3
HTM 105 Financial Management 2

HTM 110

Work Integrated Learning (WIL) Orientation  

Term 2 

  14
HTM 104 Front Office, Product and Reservation Fundamentals 3
HTM 106 Food and Beverage Operations and Service 3
HTM 107 Housekeeping Operations 2
HTM 108 Culinary Arts Management  3
HTM 120 Work Integrated Learning (WIL) I 3
 Year 2

Course 

Course Title Credits

Term 1 

  16
HTM 200 Event and Project Management 3
HTM 201 Marketing and Sales 3
HTM 202 Travel and Destination Fundamentals  3
HTM 205 Regional Trends in Hospitality and Tourism 3
HTM 121  Work Integrated Learning (WIL) II  4
Term 2   12

HTM 203

Human Resources Management 3
HTM 204 Leadership and Management 3
ELECTIVE BUSINESS ADMIN ELECTIVE 3
ELECTIVE BUSINESS ADMIN ELECTIVE 3
Term 3   6
HTM 122 Work Integrated Learning (WIL) III 6

Faculty and Staff

Our instructors prepare students for various careers in business ranging from Office Administration, Accounting to Resource Management.

Nermin Zukic - Chair and Instructor, Business

Contact Information:

nermin.zukic@keyano.ca 

+1-780-791-4829

Miguel Borges - Business Instructor 
 
Ben Bramly- Business/Esports Instructor 

Ben BramlyBen joined the Keyano College Faculty in 2021, as an instructor in the Business Administration and Office Administration programs, as well as the Coach of the Huskies Esport team. He holds a Bachelor of Commerce in Sports Management with Honours.  Prior to joining the team at Keyano College, Ben created and managed collegiate esports teams across Canada, as well as managing esports and retail facilities. His area of discipline is Esports Management, Leadership, and Operations.

Ben's research interest is the impact of varsity esports on the world of collegiate sports, and how gaming can promote teamwork, motor skills, and future success. 

 

 

Contact Information:

ben.bramly@keyano.ca

+1-613-849-7764

Greg Chandler - Business Instructor

Greg holds an MBA, CPA, and CGA. His area of discipline is accounting. 

 

Contact Information:

greg.chandeler@keyano.ca 

+1-780-715-3918

Amanda Dafoe - Business Instructor 
 
Amani Edwards - Business/Office Administration Instructor 

picture of manAmani joined the Keyano College faculty in 2018 and currently serves as an Office Administration instructor. He holds a Bachelor of Science degree in Information Science (Business Emphasis), a Business Administration diploma in Accounting, a Teacher’s diploma, and an M.B.A. from the University of Texas Permian Basin. Amani is a career educator who has been teaching since 2002. In addition to his teaching experience, Amani worked as an office administrator with a non-profit organization just before joining the faculty. He is a proud alumnus of Keyano College and is unwavering in his commitment to contribute to the development of our community. His areas of discipline are Information Science, Business Computing, and Business Mathematics and Statistics. 

Amani's research interests include data mining and knowledge discovery, as well as big data and supply chain management.

 

Contact Information:

amani.edwards@keyano.ca 

+1-780-791-8956

Jeremiah Iyamabo - Business Instructor 
 
Uylander Jack - Business/Office Administration Instructor 

Picture of womanUylander joined the Keyano College faculty in 2019 and is an Instructor in Business and Office Administration programs. She holds a BSC, and a M.Sc. in Human Resource Development. With over 15 years of experience serving students at internationally accredited institutions, Uylander believes that the most lasting impact in a person’s life is made through education. Her conviction is that education is the medium by which dreams are created, and visions are born. Uylander’s passion is empowering students, this is done daily through her motto “empowering students one at a time”. Her areas of discipline are human resources, and administrative management.

Uylander's research interests are immigrants resettling successfully, organizational design, future of work, and adult education.

 

Contact Information: 

uylander.jack@keyano.ca

+1-780-791-4994

Vikrant Jain - Business Instructor
 
Gregory John Krabes - Business Instructor 
Portrait Picture

Gregory Krabes joined Keyano College in August 2017. He also teaches at Athabasca University, and is a visiting professor at Thompson Rivers University (Kamloops BC). Prior to these appointments, he lectured and conducted research in Europe, China, and The Middle East. Before joining academia, Gregory was an Economic Diplomat with Société Générale de Surveillance headquartered in Geneva. Gregory holds a BBA and an MBA in Power Engineering. 

His areas of discipline are international business, policy, strategy, and economic diplomacy.

Gregory's research interests include international education, international management, and global development. 

 

Contact Information: 

gregory.krabes@keyano.ca

Dr. Buarny Kunjappan - Business Instructor

buarny kunjappanDr. Buarny Kunjappan joined the Keyano College Business Faculty in 2022. His areas of discipline are financial accounting, and business marketing. Dr. Kunjappan holds a Ph.D., MPhil, MBA, and BCom. Prior to joining the Keyano College Faculty, he taught in Universities and Colleges in India, Oman, and Canada. Dr. Kunjappan also has experience working in B2B Marketing in India. 

 

His research interests include financial accounting, business-to-business marketing, microeconomics, marketing research, consumer behaviour, and international marketing. 

 

Contact Information: 

burany.kunjappan@keyano.ca 

+1-780-791-4885

Beverly Lockett - Business Instructor 
 
Rahul Paul - Business and Hospitality Instructor

rahul paulRahul Paul joined the Business Faculty at Keyano College in 2022. His areas of discipline are hospitality, tourism, and French language studies. Rahul holds a BA (hons), and MBA. Prior to joining the Business Faculty, Rahul worked with Oman, Switzerland and Canada. He has experience teaching French as a Foreign Language to Adults, as a Hotel General Manager, and a Hotel Rooms Division Manager. 

 

His research interests include customer service and retention, as well as diversity in the workplace. 

 

Contact Information:

rahul.paul@keyano.ca 

+1-780-791-4861

Cristina Rensmaag-Izaguirre - Business/Office Administration Instructor 

cristina rensmaag-izzaguirreCristina holds an MA, and her area of discipline is communication studies, computer applications for business, and interpersonal skills. Prior to joining the faculty at Keyano College, she worked with Fujitsu Consulting Inc., and the University of Calgary.

Cristina's research interests include diversity and inclusion in higher education, and communications research (mass media, digital media, and social media). 

Contact Information:

cristina.rensmaag@keyano.ca

+1-780-791-8939

Geraldine Rondot - Business Instructor 

Geraldine RondotGeraldine joined the Keyano College faculty in 2008 and is an instructor in the Business Department. She is a Certified Human Resources Professional (CHRP) with an M.B.A. in Strategic Management and a Bachelor of Commerce in Human Resources Management.

Prior to teaching, Geraldine accumulated over 25 years experience in Finance, Financial/Investment Management, Employee Benefits, and Human Resources Management. Her area of discipline is human resources and strategic management. 

Geraldine's research interests include International Post-Secondary Education. 

 

Contact Information:

gerri.rondot@keyano.ca

+1-780-972-0599

Dr. Pratibha Shalini - Business Instructor

Pratibha Shalini Dr. Pratibha Shalini holds a B.A. (Hons.) in Economics from Delhi University, an M.Sc. in International Financial Management (UK), and a Ph.D. from the University of the West of Scotland (UK).

From 2011-2014, Dr. Shalini worked as a Credit Analyst in Barclays UK Corporate Banking, followed by a four year stint in Retail Banking with TSB Bank in Glasgow, UK. Since 2020, her focus has been Post-Secondary teaching roles in Canada. 

Her areas of discipline are economics, business mathematics, operations management, and international business.

Dr. Shalini's research interests include financial inclusion, financial literacy, behaviour economics, and economic and social development. 

 

 

 

Contact Information: 

pratibha.shalini@keyano.ca

+1-780-791-8946

Potential Pathways

For information on transfer to various post-secondary institutions, please refer to the Alberta Transfer Guide. 

With a focus on service to others, the Hospitality Management Diploma program will prepare students for a career in this diverse yet integrated industry. Developed with input from industry experts, students gain practical experience, while learning from and networking with industry professionals, within our regional hospitality and tourism organizations. 

Students gain real-world knowledge of the hospitality and tourism industries that will allow them to develop skills related to customer service, business communications & technologies; financial management; marketing & sales; laws, safety & security; workplace regulations; human resource management, leadership, travel & tourism. All of these are key components of this diploma. 

Graduates of the Hospitality Management program may pursue supervisory level careers in global hospitality and tourism sectors such as hotels, restaurants, resorts, cruise lines, tourism development and marketing organizations and similar organizations, become entrepreneurs, event planners and tour organizers.