Medical Office Assistant

Admission Requirements Program Structure Courses Schedule and Fees Registration

Keyano College, in partnership with the Northern Alberta Institute of Technology (NAIT), offers a Medical Office Assistant Certificate. This program introduces students to the in-demand field of Healthcare while ensuring success in this rapidly evolving profession. Program coursework develops the fundamental framework required while advancing customer service, time management and computer skills.
Successful completion of this certificate program empowers students to perform medical office administrative duties, including maintaining accurate patient records, while empathizing with dynamic patient needs.

Admission Requirements

To enroll in a Keyano College Continuing Education course, you must be 18 years of age or older. A minimum of a high school diploma and relevant work experience is recommended; however, we encourage you to discuss your situation and needs with a program administrator.

Program Structure

Some of the 2020-2021 courses will be delivered in the livestream online platform via Moodle and Zoom.

All course materials will be posted on Moodle, and you will be able to access them prior to your course start date.   Please email or call 780-799-0535  if you don’t know your credential.


 Courses may be completed individually, or complete the seven required courses to achieve your Medical Office Assistant certificate.  

ITMS100: NAIT ONLINE COURSE- Medical Terminology – 60 hours, $775

Learn correct medical terminology and understand relevant, related industry terms. Jargon specific lexicon, including basic word structure, suffixes, prefixes, and combined forms of medical terms, will be intensively studied for the duration of the course.
Through targeted activities, you will become an effective communicator as a health care professional. Learn to interpret and use appropriate terminology to define and describe the body as a whole, in addition to the location and function of the organs in all major body systems and pathological conditions of those systems.


Note: There are four theory assessments.  Students can complete these assessments at their own pace.

*Biology 30 is recommended.

*Textbook: Language of Medicine, 12th Ed

Click here to register.

IPHE101: NAIT ONLINE COURSE - Orientation to Canadian Healthcare – 32 hours, $450

Study the ethics, rules and regulations of the Canadian healthcare system and practice effective communication with patients and healthcare professionals.

Explore the rich history of the Canadian healthcare system and develop your cultural competence. Consider how professionals work together to improve the health of patients and what Canadian patients expect from healthcare providers.  Expand your awareness of the provincial and federal governments' roles within the Canadian healthcare system.  With the skills you gain in this course, you will begin to meet the needs of Canadian patients, safely and with confidence.

Note: There is a final assessment for this course.  Students coordinate the date and time with their facilitator. 

Click here to register.

CEBLS 100: Basic Life Support – 5 hours, $135

The BLS for Healthcare Providers is a classroom course that is designed to teach a variety of healthcare professionals how to recognize a number of life-threatening emergencies, how to provide Cardiopulmonary Resuscitation (CPR), how to use an Automated External Defibrillator (AED) and how to relieve choking in a safe, timely and effective manner.

*TEXTBOOK: Heart & Stroke Foundation BLS for Healthcare Providers Student Manual

CEOCT200: Office Procedures – 21 hours, $495 
This course explores introductory office procedures and protocol required to strengthen administrative support functions. Students will learn how to effectively accomplish practical administrative tasks such as meeting minute taking, event management, booking travel arrangements and filing while learning specific processes for each.
Upon successful completion of this course, students will be able to respond to dynamic workplace requests in a timely and professional manner while completing office procedures necessary to support daily business activities. 
CEPDCS100: Critical Elements of Customer Service - 14 hours, $375 

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition. Through activities, you will learn how to demonstrate a customer service approach, confidence and skill as a problem solver, understand how your own behavior affects the behavior of others, apply techniques to deal with difficult customers, and make a choice to provide customer service. 

CESUPR102: Managing Priorities and Making Decisions - 7 hours, $329 

Balancing the needs and demands of a team with those of the organization can be challenging. Learn how to use critical thinking skills to problem-solve and make decisions. Explore techniques and strategies to improve your own productivity and ability to adapt to changing priorities and keep yourself and your team on track. Discover how to delegate and assign tasks effectively, run effective meetings, reduce time wasters and manage the email jungle.

CEWORD01: Word Level 1 – 14 hours, $395 

Learn the fundamental skills necessary to create and format business documents such as letters, forms, and newsletters. Topics included creating a new document, manipulating text, formatting content, working with tabs, formatting documents, printing, using tables, working with illustrations, creating mass mailing documents, and sharing documents.

Schedule and Fees

 2020-2021 schedule and fees

Course Code


Date / Day




NAIT - Medical Terminology





NAIT - Orientation to Canadian Healthcare




Canada-Alberta Job Grant 

The Canada-Alberta Job Grant provides funding to Alberta business to help hire and train employees. You can receive up to $10,000 per employee per year for skills training.  Keyano College has a list of pre-approved courses and program areas that are eligible for the grant.  Visit our Canada-Alberta Job Grant webpage for information on how to apply and employer benefits.


You can register for Continuing Education courses online, by phone at 780-799-0535 or email.

Individual Registration Form
Group Registration Form

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