Medical Office Assistant

Admission Requirements Program Structure Courses Schedule and Fees Registration

NAIT logoKeyano College, in partnership with the Northern Alberta Institute of Technology (NAIT), offers a Medical Office Assistant Certificate. This program introduces students to the in-demand field of Healthcare while ensuring success in this rapidly evolving profession. Program coursework develops the fundamental framework required while advancing customer service, time management and computer skills.

Successful completion of this certificate program empowers students to perform medical office administrative duties, including maintaining accurate patient records, while empathizing with dynamic patient needs.

Admission Requirements

To enroll in a Keyano College Continuing Education course, you must be 18 years of age or older. A minimum of a high school diploma and relevant work experience is recommended; however, we encourage you to discuss your situation and needs with a program administrator.

Program Structure

Delivery Format: Blended Format - Virtual Livestream Online, Self-paced Online, In-Person

*Please call 780-799-0535 if you live outside of Fort McMurray and want to complete this program online. 

This program will be delivered in a blended learning format. Students will access the Keyano Learning Management System ( for all course materials. This is designed to increase accessibility and flexibility within the program.


 Courses may be completed individually, or complete the seven required courses to achieve your Medical Office Assistant certificate.  

NAIT - Medical Terminology  (ITMS100)  

60 hours, $775 

Self-Paced Online

Learn correct medical terminology and understand relevant, related industry terms. Jargon specific lexicon, including basic word structure, suffixes, prefixes, and combined forms of medical terms, will be intensively studied for the duration of the course.

Through targeted activities, you will become an effective communicator as a health care professional. Learn to interpret and use appropriate terminology to define and describe the body as a whole, in addition to the location and function of the organs in all major body systems and pathological conditions of those systems.


Note: There are four theory assessments.  Students can complete these assessments at their own pace.

*Biology 30 is recommended.

*Textbook: Language of Medicine, 12th Ed

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NAIT - Orientation to Canadian Healthcare (IPHE101)

32 Hours, $475

Self-Paced Online

Study the ethics, rules and regulations of the Canadian healthcare system and practice effective communication with patients and healthcare professionals.

Explore the rich history of the Canadian healthcare system and develop your cultural competence. Consider how professionals work together to improve the health of patients and what Canadian patients expect from healthcare providers.  Expand your awareness of the provincial and federal governments' roles within the Canadian healthcare system.  With the skills you gain in this course, you will begin to meet the needs of Canadian patients, safely and with confidence.

Note: There is a final assessment for this course.  Students coordinate the date and time with their facilitator. 

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Basic Life Support 

The BLS for Healthcare Providers is a classroom course that is designed to teach a variety of healthcare professionals how to recognize a number of life-threatening emergencies, how to provide Cardiopulmonary Resuscitation (CPR), how to use an Automated External Defibrillator (AED) and how to relieve choking in a safe, timely and effective manner.


Keyano Continuing Education currently does not offer the Basic Life Support course. This course, which is a requirement for the Medical Office Assistant Program, can be taken through the following providers; 


Office Procedures (CEOCT200)

21 Hours, $495

Self-Paced Online

This course explores introductory office procedures and protocol required to strengthen administrative support functions. Students will learn how to effectively accomplish practical administrative tasks such as meeting minute taking, event management, booking travel arrangements and filing while learning specific processes for each.
Upon successful completion of this course, students will be able to respond to dynamic workplace requests in a timely and professional manner while completing office procedures necessary to support daily business activities. 


Critical Elements of Customer Service (CEPDCS100) 

14 hours, $375 

Virtual Livestream Online

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition. Through activities, you will learn how to demonstrate a customer service approach, confidence and skill as a problem solver, understand how your own behavior affects the behavior of others, apply techniques to deal with difficult customers, and make a choice to provide customer service. 

Managing Priorities and Making Decisions (CESUPR102)

7 Hours, $329

Virtual Livestream Online

Balancing the needs and demands of a team with those of the organization can be challenging. Learn how to use critical thinking skills to problem-solve and make decisions. Explore techniques and strategies to improve your own productivity and ability to adapt to changing priorities and keep yourself and your team on track. Discover how to delegate and assign tasks effectively, run effective meetings, reduce time wasters and manage the email jungle.

Word Level 1 (CEWORD01)

14 hours, $395 


Learn the fundamental skills necessary to create and format business documents such as letters, forms, and newsletters. Topics included creating a new document, manipulating text, formatting content, working with tabs, formatting documents, printing, using tables, working with illustrations, creating mass mailing documents, and sharing documents.

*Self-paced online course available.  Please call 780-799-0535 for information.

Schedule and Fees

 2022-2023 schedule and fees
Medical Office Assistant Course Schedule
Course CodeTermCourse NameHoursDate/DayDelivery FormatTimeTuition
CEITMS100   NAIT - Medical Terminology 60


Self-paced Online  N/A $775
CEIPHE101   NAIT - Orientation to Canadian Healthcare 32   Self-paced Online  N/A $475
CEOCT200 Winter Office Procedures 21 March 7, 2023 - May 2, 2023  Self-Paced Online N/A $495
 CEWORD01-01  Winter  Word 2019 Level I  14  March 11-12, 2023 (Sat & Sun)  BL133   8:00 a.m. - 4:00 p.m.  $395

Canada-Alberta Job Grant 

The Canada-Alberta Job Grant provides funding to Alberta business to help hire and train employees. You can receive up to $10,000 per employee per year for skills training.  Keyano College has a list of pre-approved courses and program areas that are eligible for the grant.  Visit our Canada-Alberta Job Grant webpage for information on how to apply and employer benefits.


Visit the Keyano College Continuing Education Registration page.

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