Medical Office Assistant

Admission Requirements Program Structure Courses Schedule and Fees Registration

NAIT logoKeyano College, in partnership with the Northern Alberta Institute of Technology (NAIT), offers a Medical Office Assistant Certificate.
The participants learn fundamental medical knowledge while advancing their customer service, time management and computer skills.
Completing this certificate program empowers participants to perform medical office administrative duties, including maintaining accurate patient records while empathizing with dynamic patient needs.

Admission Requirements

Students must be 18 years of age or older to enroll in Keyano College Continuing Education courses.

There is no admission requirement/application process to start a non-credit certificate program.

Please visit the Registration page.

Program Structure

Delivery Format: Blended Format - Virtual Livestream Online, Self-paced Online, In-Person

All course materials will be posted on the Keyano Learning Management System ( before a course start.

  • Students use their Keyano student credentials to access their accounts.
  • Please email or call 780-791-4801 if you don’t know your credential.


 Courses may be completed individually, or complete the seven required courses to achieve your Medical Office Assistant certificate.  

NAIT - Medical Terminology  (ITMS100)  

60 hours, $775 

Self-Paced Online

Learn correct medical terminology and understand relevant, related industry terms. Jargon specific lexicon, including basic word structure, suffixes, prefixes, and combined forms of medical terms, will be intensively studied for the duration of the course.

Through targeted activities, you will become an effective communicator as a health care professional. Learn to interpret and use appropriate terminology to define and describe the body as a whole, in addition to the location and function of the organs in all major body systems and pathological conditions of those systems.


Note: There are four theory assessments.  Students can complete these assessments at their own pace.

*Biology 30 is recommended.

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NAIT - Orientation to Canadian Healthcare (IPHE101)

32 Hours, $475

Self-Paced Online

Study the ethics, rules and regulations of the Canadian healthcare system and practice effective communication with patients and healthcare professionals.

Explore the rich history of the Canadian healthcare system and develop your cultural competence. Consider how professionals work together to improve the health of patients and what Canadian patients expect from healthcare providers.  Expand your awareness of the provincial and federal governments' roles within the Canadian healthcare system.  With the skills you gain in this course, you will begin to meet the needs of Canadian patients, safely and with confidence.

Note: There is a final assessment for this course.  Students coordinate the date and time with their facilitator. 

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Office Procedures (CEMOA200)

21 Hours, $495

This course explores introductory office procedures and protocol required to strengthen administrative support functions. Students will learn how to effectively accomplish practical administrative tasks such as meeting minute taking, event management, booking travel arrangements and filing while learning specific processes for each.
Upon successful completion of this course, students will be able to respond to dynamic workplace requests in a timely and professional manner while completing office procedures necessary to support daily business activities. 

Customer Service (CEMOA300)

14 hours, $429 

It is inevitable that the success or failure of any organization depends on customer service excellence. This course explores the fundamentals of customer service within the context of a competitive global business environment, including best practices of ethical customer service relations and cultural protocols.   

Time Management and Decision Making (CEMOA400)

7 Hours, $329

This course is designed to help individuals that struggle with trying to improve their productivity and prioritize the tasks based on its nature. Time management is often a challenge, and we get overwhelmed with all our priorities and tasks. Furthermore, some of us procrastinate while others make quick decisions based purely on emotion. Let us learn to practice a clear approach to sharpen our analytical thinking, while recognizing and removing our emotional and personal biases. 

Basic Life Support (CEMOA500)

The BLS for Healthcare Providers is a classroom course that is designed to teach a variety of healthcare professionals how to recognize a number of life-threatening emergencies, how to provide Cardiopulmonary Resuscitation (CPR), how to use an Automated External Defibrillator (AED) and how to relieve choking in a safe, timely and effective manner.

This course contains an approximate 2-hour self-paced online portion which must be completed before attending the 2-hour in person testing session.

Microsoft 365 Word (CEMOA600)

14 hours, $429 

This course is intended to help all novice computer users get up to speed with Word quickly. We will cover different features of the interface, show users how to create a basic document, and introduce users to Word’s most important tools. By the end of this course, students should be comfortable with creating, saving, and sharing a new document. Students will also become familiar with using and customizing the Microsoft Word interface.

Schedule and Fees

All Keyano courses are subject to GST and a $5 tech fee.
 2023-2024 Schedule 

Medical Office Assistant Course Schedule
Course CodeCourse NameHoursDateDelivery FormatTuition
CEMOA200 Office Procedures 21 Jan 29 - Mar 22, 2024 Self-paced online $495
CEMOA500 Basic Life Support 2 Feb 11, 2024 In Person $115
CEMOA300 Customer Service 14 Mar 23, 24, 2024 HyFlex $429
CEMOA400 Time Management & Decision Making 7 Apr 15 - May 3, 2024 Self-paced online $329
CEMOA500 Basic Life Support  2  May 5, 2024 In Person  $115 
CEMOA600 Microsoft 365 Word 14 May 11, 12, 2024 In person $429
CEMOA500 Basic Life Support TBA TBA TBA TBA

Canada-Alberta Job Grant 

The Canada-Alberta Job Grant provides funding to Alberta business to help hire and train employees. You can receive up to $10,000 per employee per year for skills training.  Keyano College has a list of pre-approved courses and program areas that are eligible for the grant.  Visit our Canada-Alberta Job Grant webpage for information on how to apply and employer benefits.


Please visit the Keyano College Continuing Education & Extended Studies registration page.

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