Medical Office Assistant

Throughout the course, students will become proficient healthcare communicators by defining and describing pertinent medical terminology used in the healthcare industry. Students will demonstrate an understanding of the specialized lexicon, delving into the foundational elements of word construction, encompassing suffixes, prefixes, and compound forms of medical terms. Students will gain the ability to interpret and apply the correct terminology for comprehensive descriptions of the human body, its major systems, and the pathological conditions affecting these systems.  

This course explores introductory office procedures and protocol required to strengthen administrative support functions. Students will learn how to effectively accomplish practical administrative tasks such as meeting minute taking, event management, booking travel arrangements and filing while learning specific processes for each.

Upon successful completion of this course, students will be able to respond to dynamic workplace requests in a timely and professional manner while completing office procedures necessary to support daily business activities. 

It is inevitable that the success or failure of any organization depends on customer service excellence. This course explores the fundamentals of customer service within the context of a competitive global business environment, including best practices of ethical customer service relations and cultural protocols.   

This course is designed to help individuals that struggle with trying to improve their productivity and prioritize the tasks based on its nature. Time management is often a challenge, and we get overwhelmed with all our priorities and tasks. Furthermore, some of us procrastinate while others make quick decisions based purely on emotion. Let us learn to practice a clear approach to sharpen our analytical thinking, while recognizing and removing our emotional and personal biases. 

The BLS for Healthcare Providers is a classroom course that is designed to teach a variety of healthcare professionals how to recognize a number of life-threatening emergencies, how to provide Cardiopulmonary Resuscitation (CPR), how to use an Automated External Defibrillator (AED) and how to relieve choking in a safe, timely and effective manner.

This course contains an approximate 2-hour self-paced online portion which must be completed before attending the 2-hour in person testing session.

This course is intended to help all novice computer users get up to speed with Word quickly. We will cover different features of the interface, show users how to create a basic document, and introduce users to Word’s most important tools. By the end of this course, students should be comfortable with creating, saving, and sharing a new document. Students will also become familiar with using and customizing the Microsoft Word interface.

An introduction into the expectations of Canadians concerning their healthcare system and the healthcare professionals who serve them. Through an in-depth exploration of the historical and current landscape of healthcare in Canada, insights will be gained into the respective roles played by provincial and federal authorities within the healthcare framework.  Analyzing the vital role of effective communication when interacting with patients, families, and fellow healthcare practitioners; while addressing the critical issue of patient safety, involving an examination of the importance of interdisciplinary collaboration, ethical considerations in healthcare, and the development of cultural competence.