Device Recommendations Wifi Access Student EMail
Computer Access Computer Use PoliciesPrinting and Scanning
Device Recommendations
Keyano College has set minimum computer standards to support students in successfully meeting the requirements of their program. These standards represent the minimum requirements; unless expressly noted, higher capacity speed and versions are encouraged. These standards are offered as guidelines to support students’ decision-making regarding this important investment.
Minimum Requirements and Recommended Upgrades for Windows (preferred system) and Apple devices:
- These minimum standards are required for a Windows computer/laptop (OS 10 or 11) and a MacIntosh (OS 10.14 or above.
- Windows 10 Operating System or above
- 8GB+ of RAM (Recommended).
- 256GB+ of storage with sufficient free space for software. Note installing Microsoft Office 365 requires 3GB of available disk space.
- Install the Microsoft Office 365 suite (~3GB) *
- Microphone, webcam, and speakers (All modern laptops have these three accessories built-in. However, a headset or earbuds with a microphone is also recommended.
- Windows has built-in anti-virus/malware software. It is essential to install system updates to keep your device secured regularly.
*Microsoft Office 365 is free to Keyano students.
NOTE: Tablets, iPads, and Chromebooks are not recommended: they may not be compatible with the testing lockdown browsers and Microsoft Office 365. In addition, ITS does not provide technology support for students’ personal devices. However, if you are having issues with Keyano resources, you can contact the ITS helpdesk or call 780-791-4965.
Wi-Fi Access
Keyano College provides a free, open wireless network for staff, students, visitors, and members of the public. Follow these steps to connect to the network:
- Access Wireless Settings: Open the wireless settings on your device.
- Choose Network: Select "Keyano-Public" from the list of available networks.
- Terms and Conditions: A web browser should automatically open. Read the terms and conditions, and click the "I accept the terms" button.
- Connection Status: You'll see a status page confirming your connection. Please allow up to 2 minutes for a full connection.
Please be aware that your Keyano-Public Wi-Fi access is limited to 12 hours from the time you connect. After the 12 hours are up, you'll be prompted to reconnect and agree to the terms and conditions again.
Can't get on Keyano-Public? No worries! Our quick troubleshooting guide is here to help.
Student Email
Your Keyano student email account is the official way for instructors to communicate with you outside of classroom and office hours. You are responsible for checking your email regularly.
Your student email address is generally your first name dot last name followed three digits and "@keyanomail.ca"(e.g., King.Husky001@keyanomail.ca).
Setting up student email on Apple devices
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- Select Settings > Mail, Contacts, Calendars > Add Account.
- Select Microsoft Exchange.
- You don't need to enter anything in the Domain box. Enter the information requested in the Email, Username, and Password boxes. Enter your full email address in the Email and Username boxes.
- Select Next. Your device will try to find the settings it needs to set up your account. Go to step 6 if your iPhone finds your settings.
- In the Server box, enter server name ”outlook.office365.com”, and then select Next.
- Choose the type of information you want to synchronize between your account and your device, and then select Save. By default, Mail, Contacts and Calendar information are synchronized.
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Setting up student email on Android devices
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- Open the Email app (Android built-in app).
- Enter your Keyano email and password and select Next.
- Select Microsoft Exchange ActiveSync.
- Follow the on-screen instructions.
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Optionally, learn how to set up email forwarding for your student email account.
Computer Access
Students have access to computers in three different types of computer labs.
Info commons computer lab
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Located on the main floor of the Syncrude Technology Center in Clearwater Campus. This lab has 38 computers available to individuals with a Keyano College Network Account. Students, faculty and staff may access it anytime during usual hours of operation. Individuals using this lab must have valid Keyano College student or staff ID cards to show when requested.
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Controlled open labs
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These are open labs that are supervised by College personnel. Access to the computers in these areas requires permission from the attendant. Controlled Open Labs include:
- Keyano College Library – Located on the main floor of the Clearwater Campus, next to Student Services.
- SKILL Center – Located on the main floor of the Clearwater Campus, next to the Nursing Department.
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Instructional computer labs
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These labs are for teaching purposes. Students may use these labs when available and with the permission of the instructors.
Computer lab locations
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We have the following instructional computer labs on campus:
Computer lab locations with number of computers in each.
Computer Lab
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Number of Computers
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BL 131 Bob Lamb Building – Main Floor
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24
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BL 133 Bob Lamb Building – Main Floor
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22
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BL 141 Bob Lamb Building – Main Floor
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22
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BL 143 Bob Lamb Building – Main Floor
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26
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CC267 Clearwater Campus – 2nd Floor
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24
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CC282 Clearwater Campus – 2nd Floor
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24
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S105 Syncrude Technology Centre – Main Floor
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24
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S107 Syncrude Technology Centre – Main Floor
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28
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Virtual desktop infrastructure (VDI)
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The Virtual Desktop Infrastructure (VDI) system allows you to use your own device or a college laptop to connect to the college systems and network drives. It grants you access to business applications and resources you would typically use on campus. It grants you access to:
- Course software like Sage
- Full Office Suite
- Personal “U” drive
- Student “S” drive
- Collaboration “Q” drive
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Computer Use Policies
When using the public computers on campus, please follow these best practices.
- Do not save any information to public computers. All data is deleted every time they are rebooted. Instead, save files to a USB drive or your personal network drive (U:).
- When you are finished using the computer, log out immediately so your identity cannot be used by others.
View the full Computer Use Policy by expanding the sections below.
Computer use policy for students
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All Keyano College computers, electronic communication systems, and software furnished to you are the property of Keyano College and are intended for academic and administrative use only. It is important to remember that access to the Internet and shared system resources is a privilege and not a right.
The following regulations shall apply to all Keyano College students regarding the use of the aforementioned systems:
- Keyano College prohibits the illegal duplication of software and documentation.
- Privately owned or non-standardized software may not be installed on any Keyano College computer or network without the approval of the Chief Information Officer.
- You are not permitted to use any code or password issued to another person in order to access, view, or retrieve information from any Keyano owned computing system.
- You shall not give your Keyano Credentials (login account name nor password) to any other individual for any reason. You are responsible for any repercussion if your Keyano Electronic credentials are used by others. Protect your Keyano electronic credentials.
- You shall not gain or attempt to gain access to any computer, network file server, network or system peripheral, email account, Internet site, computer or program file either inside or outside the College's network system without specific authority or rights to such access.
- You shall have no expectation of privacy regarding computer files, email or Internet usage. Keyano College reserves the right to monitor all computer files, email and Internet use without prior notice.
- Keyano College may restrict or discontinue access to some or all Internet and or network resources at any time without prior notice.
- You shall not download, view, store or forward pornographic images or any other obscene or offensive materials.
- Keyano College prohibits the use of computers in any manner that violate any laws including but not limited to the Criminal Code of Canada and the Freedom of Information and Protection of Privacy Act (FOIP).
- Keyano College prohibits the usage of its electronic communications system for commercial gain or profit or as an advertising medium for any non-Keyano College interest.
- Keyano College does not provide a guarantee or warranty of any kind regarding system reliability.
- Keyano College does not provide a guarantee or warranty of any kind that any information obtained from its electronic communications system is correct and free of errors.
- Keyano College is not responsible for any personal damage as a result of loss of data, inaccuracy of data, delays in processing of data or non-delivery of data over its electronic communications system.
- Keyano College is not responsible for any personal or material damage as a result of the use of 3rd party services like Microsoft Live services, Gmail email systems, or others.
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Computer use policy for Keyano employees
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All Keyano College computers, electronic communication systems, and software furnished to you are the property of Keyano College and are intended for academic and administrative use only. It is important to remember that access to the internet and shared system resources is a privilege and not a right.
The following regulations shall apply to all Keyano College employees regarding the use of the aforementioned systems:
- Keyano College prohibits the illegal duplication of software and documentation.
- Privately owned or non-standardized software may not be installed on any Keyano College computer or network without the approval of the Chief Information Officer.
- You are not permitted to use any code or password issued to another person in order to access, view, or retrieve information from any Keyano owned computing system.
- You shall not give your Keyano Electronic Credentials (login account name nor password) to any other individual for any reason. You are responsible for any repercussion if your Keyano Electronic credentials are used by others. Protect your Keyano electronic credentials.
- You shall not gain or attempt to gain access to any computer, network file server, network or system peripheral, email account, internet site, computer or program file either inside or outside the College's network system without specific authority or rights to such access.
- Keyano College may restrict or discontinue access to some or all internet and or network resources at any time without prior notice.
- You shall not download, view, store or forward pornographic images or any other obscene or offensive materials.
- Keyano College prohibits the use of computers in any manner that violate any laws including but not limited to the Criminal Code of Canada and the Freedom of Information and Protection of Privacy Act (FOIP).
- Keyano College prohibits the usage of its electronic communications system for commercial gain or profit or as an advertising medium for any non-Keyano College interest.
- Keyano College is not responsible for any personal damage as a result of loss of data, inaccuracy of data, delays in processing of data or non-delivery of data over its electronic communications system.
- Upon the termination or absence of the employee, Keyano College reserves the right to access, without permission, the information on any files, documents, materials and other media (including, without limitation, electronic media) embodying such information that pertains to the operation of the college.
- Confidential information on any files, documents, materials and other media (including, without limitation, electronic media) embodying such information that pertains to the operation of the college must be stored on college designated areas as specified by the college Deans and Directors or their designates. The college reserve the right to access such information without permission if it is stored in other areas.
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Computer use policy for guests
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All Keyano College computers, electronic communication systems, and software furnished to you are the property of Keyano College and are intended for academic and administrative use only. It is important to remember that access to the Internet and shared system resources is a privilege and not a right.
The following regulations shall apply to all Community Members who are planning on using Keyano College aforementioned systems:
- As a community member, you are allowed to use the College computing systems only after obtaining the necessary permissions from our library.
- The Electronic Credentials given to you by the Library will have a limited duration and you should use it within that validity.
- Your Electronic Credentials will permit you to use selected computers in the Library, and to print documents on our printers using a print card available from the bookstore.
- Keyano College prohibits the illegal duplication of software and documentation.
- Privately owned or non-standardized software may not be installed on any Keyano College computer or network without the approval of the Chief Information Officer.
- You are not permitted to use any code or password issued to another person in order to access, view, or retrieve information from any computer, network file server, network or system peripheral, email account, internet site, computer or program file either inside or outside the College's network system.
- You shall not give your Keyano Credentials (login account name nor password) to any other individual for any reason. You are responsible for any repercussion if your Keyano Electronic credentials are used by others. Protect your Keyano electronic credentials.
- You shall not gain or attempt to gain access to any computer, network file server, network or system peripheral, email account, internet site, computer or program file either inside or outside the College's network system without specific authority or rights to such access.
- You shall have no expectation of privacy regarding computer files, email or internet usage. Keyano College reserves the right to monitor all computer files, email and internet use without, prior notice.
- Keyano College may restrict or discontinue access to some or all internet and or network resources at any time without prior notice.
- You shall not download, view, store or forward pornographic images or any other obscene or offensive materials. Keyano College prohibits the use of computers in any manner that violate FOIP.
- Keyano College prohibits the usage of its electronic communications system for commercial gain or profit or as an advertising medium for any non-Keyano College interest.
- Keyano College does not provide a guarantee or warranty of any kind regarding system reliability.
- Keyano College does not provide a guarantee or warranty of any kind that any information obtained from its electronic communications system is correct and free of errors.
- Keyano College is not responsible for any personal damage as a result of loss of data, inaccuracy of data, delays in processing of data or non‐delivery of data over its electronic communications system.
- Keyano College is not responsible for any personal or material damage as a result of the use of 3rd party services like Microsoft Live services, Gmail email systems, or others.
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Printing and Scanning
There are two photocopiers available for printing, photocopying and scanning on campus. One is in the Information Commons and the other is in the Keyano Library.
Before you print or photocopy, you need to have funds loaded onto your student account. To add funds, please visit the Bookstore.
Printing costs are as follows:
- Black and white – 10 cents per page
- Colour – 29 cents per page
Printing from a Keyano computer
Use your Keyano username and password to access your print account and print from any computer on campus.
If you are not a student, you can purchase a print card from the Bookstore ($1 or $3). Print cards work only for printing from computers at the library.
Photocopying
Photocopying costs are as follows:
- Black and white – 10 cents per page
- Colour – 29 cents per page
Scanning to email
There are two public photocopiers available for scanning. One is in the Information Commons and the other is in the library. Both have a scan-to-email option that is free to use. Follow these instructions:
- Press the Scanner button.
- Press Manual Entry on the display screen.
- Type in the email address you are sending the document to.
- Place the document either on the glass (face down) or in the top feeder (face up).
- Press the green start button. If sending multiple pages using the glass, you will have 60 seconds to place the next page and then press the green start button again. When you have scanned the final page, press the # key to send the document.
Setting the document size
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Select Scan Setting on the upper left hand side of the display screen.
Select Scan Size Tab.
Select size of the document. For small documents (i.e. licenses, receipts, etc.) select 8.5X11.
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Scanning a colour image
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- Select Scan Setting on the upper left hand side of the display screen.
- Select the appropriate colour option.
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Scanning a double-sided original
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Use the feeder on the photocopier to scan a double-sided document.
- Select Original Feed Type on the left hand side of the display screen
- Select 2 Sided Original.
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Need Help?
If you are having issues with your student account, you can contact the ITS helpdesk by email or call 780-791-4965