My Library Account

My Library Account Off-Campus Access Renewing ItemsWhat is My PIN?

Keyano College students and staff have access to a number of resources through the Keyano Library. For your convenience, online resources can be accessed both on and off campus. 

Your Library Account

Access your Library Account (NEOS)  to see your borrowing activity, hold status, and renew books.

To log in, you will need the following:

  • Username: student or staff ID barcode number
  • Password: four-digit library PIN

If you need a PIN, have forgotten your PIN, or wish to change your PIN, please see  What is my PIN?

Please Note: PIN numbers cannot be used for 24-48 hours after they have been changed as the automated library system requires time to update.

 Off-Campus Access

You can still take advantage of Keyano College Library online resources and databases, even when you're off campus.

To access Library Resources while off-campus, all Keyano students and employees will be prompted for authentication. You will be asked for a barcode/username and PIN. This will require your personal Keyano Library Account information. 

 For Keyano Students

Your Keyano Student ID card is also your library card. If you do not have a physical ID card, your library card number is 24917000 + the 6 Digits of your Keyano ID: 

Username = student barcode number 

  • Your username/barcode is: 24917000XXXXXX 
  • Your PIN: Use your student email (@keyanomail.ca) and your username/barcode to generate your 4-digit PIN online using this link 

If you do not know your barcode, ID, or have trouble with generating your PIN, email askthelibrary@keyano.ca or use the online chat option Library Chat icon available on the Library website.

 For Keyano Employees

Your Employee ID card is also your library card. If you do not have a physical ID card, your library card number is 2491700000 + the 4 Digits of your Keyano ID (2491700000XXXX).: 

Username = employee barcode number 

  • Your username/barcode is: 2491700000XXXX
  • Your PIN: Use your Keyano email (@keyano.ca) and your username/barcode to generate your 4-digit PIN online using this link 

If you do not know your barcode, ID, or have trouble with generating your PIN, email askthelibrary@keyano.ca or use the online chat option Library Chat icon  available on the Library website.

Renewing items

Library items can be renewed online, in person, by phone, online chat, or email. Each item has a maximum number of renewals allowed  (see borrowing policies) and an item cannot be renewed if it has a hold placed on it by another account. For more information, please see How do I renew the items on my account?

Online Renewals

Only credit students, faculty, and staff can renew items online through their My Library Account.

To log in, you will need the barcode from your student or staff ID and your four-digit PIN (available from the Library Information Desk or see What Is My PIN).

In-Person, Phone, Online Chat or Email Renewals

All library users, including TAL cardholders, can renew library items:

  • In person at the Library Information Desk
  • By phone at 780-791-4917
  • Library online chat
  • By email

Please note that not all items can be renewed via email, phone or chat and you may be required to renew in person.

What is my PIN?               

Play Video How Do I Generate My PIN? (video)  

A 4 digit Personal Identification Number (PIN) is required to access library online resources and databases from outside the Keyano College campus, to be able to place holds on library materials, and to access your library account online.

You can get a PIN in person from the Library Information Desk or a PIN can be generated online through your Library Account.

If you would like to choose your own PIN, you can do so here.

If you have forgotten your PIN, you can reset in here.

Please Note: PIN numbers cannot be used for 24-48 hours after they have been changed as the automated library system requires time to update.