Office Career Training

 Admission Requirements Program Structure Courses Schedule and Fees Registration

The Office Career Training certificate program provides students with general business fundamentals and the proficiency required to use the associated computer applications. Students will benefit from a comprehensive understanding of the skills necessary to be competitive in the dynamic global environment. Upon successful completion of this program, students are expected to manage administrative activities in a timely and professional manner.

Admission Requirements

To enroll in a Keyano College Continuing Education course, you must be 18 years of age or older. A minimum of a high school diploma and relevant work experience is recommended; however, we encourage you to discuss your situation and needs with a program administrator.

Program Structure

Delivery Format: Blended Format - Virtual Livestream Online, Self-paced Online, In-Person

*Please call 780-799-0535 if you live outside of Fort McMurray and want to complete this program online. 

All course materials will be posted on Moodle, and you will be able to access them prior to your course start date.  Please email or call 780-799-0535  if you don’t know your credential.


Courses may be completed individually, or complete the seven required courses to achieve your Office Career Training certificate.  

CEOCT100: Business Etiquette - 7 hours, $329 - In-Person
Students will learn the soft skills necessary to create, strengthen, and maintain a positive impression.
Regardless of workplace formalities, employees are required to be high self-monitors and conduct themselves accordingly. Students will learn how to effectively leverage their situational awareness skills to become effective organizational ambassadors. 
CEOCT200: Office Procedures - 21 hours, $495 - Self-Paced Online

This course explores introductory office procedures and protocol required to strengthen administrative support functions. Students will learn how to effectively accomplish practical administrative tasks such as meeting minute taking, event management, booking travel arrangements, and filing while learning specific processes for each.
Upon successful completion of this course, students will be able to respond to dynamic workplace requests in a timely and professional manner while completing office procedures necessary to support daily business activities. 

*TEXTBOOK: Gregg Quick Filing Practice Ed: 5TH - Limited Availability at Keyano Bookstore

CEPDCS100: Critical Elements of Customer Service - 14 hours, $375 - Virtual Livestream Online
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition. Through activities, you will learn how to demonstrate a customer service approach, confidence and skill as a problem solver, understand how your own behavior affects the behavior of others, apply techniques to deal with difficult customers, and make a choice to provide customer service. 
CESUPR102: Managing Priorities and Making Decisions - 7 hours, $329 - Virtual Livestream Online
Balancing the needs and demands of a team with those of the organization can be challenging. Learn how to use critical thinking skills to problem-solve and make decisions. Explore techniques and strategies to improve your own productivity and ability to adapt to changing priorities and keep yourself and your team on track. Discover how to delegate and assign tasks effectively, run effective meetings, reduce time wasters, and manage the email jungle. 
CEEXCEL01: Excel Level 1 - 14 hours, $395 - In-Person
Learn the foundational skills necessary to create and edit professional-looking spreadsheets. Topics include an introduction to Excel, constructing cell data, using formulas, functions, formatting worksheets, viewing and printing workbooks, charts, graphics; and analyzing, organizing and sharing workbooks. 
CEWORD01: Word 2016 Level 1 - 14 hours, $395 - In-Person
Learn the fundamental skills necessary to create and format business documents such as letters, forms, and newsletters. Topics included creating a new document, manipulating text, formatting content, working with tabs, formatting documents, printing, using tables, working with illustrations, creating mass mailing documents, and sharing documents. 
CEOUTLK100: Outlook 2016 - 14 hours, $395 - In-Person
This course teaches students how Outlook is structured and how to maximize its features for effective communication and collaboration. Topics include managing e-mail, using the calendar, working with contacts, using tasks and notes, and organizing information. 

Schedule and Fees

 2021-2022 schedule
Office Career Course Schedule








CEEXCEL01 Excel Level 1 14

Oct 26 - 27, 2021 (Tue & W),

Dec 4 - 5, 2021 (Sat & Sun),

Mar 4 - 5, 2022 (Fri & Sat), or

April 26 - 27, 2022 (Tue & W)

In Person 9:00am - 4:00pm $395
CEWORD01 Word Level 1 14

Nov 2 - 3, 2021 (Tue & W), or

Mar 12 - 13, 2022 (Sat & Sun)

In Person 8:00am - 4:00pm $395
CEOUTLK100 Outlook 14 Nov 5 - 6, 2021 (Fri & Sat) In Person 8:00am - 4:00pm $395
CEPDCS100 Critical Elements of Customer Service 14 Nov 27-28,2021  Virtual Livestream Online 8:00am - 4:00pm $375
CESUPR102 Managing Priorities and Making Decisions  7 Dec 4, 2021 (Sat)  Virtual Livestream Online 8:00am - 4:00pm $329
CEOCT200 Office Procedures 21 Oct 18 - Dec 17, 2021  Self-Paced Online 8:00am - 4:00pm $495
CEOCT100 Business Etiquette 7 Mar 26, 2022 (Sat) In Person 8:00am - 4:00pm $329

Canada-Alberta Job Grant 

The Canada-Alberta Job Grant provides funding to Alberta business to help hire and train employees. You can receive up to $10,000 per employee per year for skills training.  Keyano College has a list of pre-approved courses and program areas that are eligible for the grant.  Visit our Canada-Alberta Job Grant webpage for information on how to apply and employer benefits.


You can register for Continuing Education courses online, by phone at 780-799-0535 or email.

Individual Registration Form
Group Registration Form

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