Management and Supervision

Admission Requirements Program Structure Courses Schedule and Fees Registration

Managers and supervisors play a pivotal role in any organization’s growth and success.  Develop and enhance your ability to engage your team, make decisions, problem solve, handle conflict and communicate with purpose.  Discover new and practical strategies you can adopt immediately to effectively supervise and manage others within an evolving workplace. Walk away with a greater capacity to contribute to your organization’s success, as well as your own.

The Management and Supervision Certificate will teach you how to:

  • identify the competencies, skills and attributes you need to be successful in your role
  • create an environment that empowers and inspires employees to succeed
  • apply critical thinking strategies to problem-solve, make decisions and manage priorities
  • communicate effectively and manage difficult issues and conflict in the workplace
  • improve team morale, engagement and performance

Admission Requirements

To enroll in a Keyano College Continuing Education course, you must be 18 years of age or older. A minimum of a high school diploma and relevant work experience is recommended; however, we encourage you to discuss your situation and needs with a program administrator.

Program Structure

Fall courses will be delivered in the livestream online platform via Moodle and Zoom.

All course materials will be posted on Moodle, and you will be able to access them prior to your course start date.  Please email Continuing Education if you don’t know your credential.

Courses

This certificate consists of seven courses (six required courses and one elective), seven hours each in length, for a total of 49 instructional hours.  Courses may be completed individually, or complete the six required courses plus one elective to achieve your Management and Supervision professional development certificate.  

CESUPR100: Fundamentals of Management and Supervision - 7 hours, $329 

Managers and supervisors play a pivotal role in an organization and require unique skills to motivate and lead their teams. Explore the mindset and behaviors of an effective manager and how to successfully handle the challenges of supervising in today’s business environment. Learn principles and strategies to enhance your supervisory and team building skills in a manner that will lead to improved team performance, morale, engagement and goal achievement.

CESUPR101: Building an Engaged Workforce - 7 hours, $329 
Leading others requires understanding each team member as an individual with unique skills, abilities and needs. Bringing people together in a cohesive team to accomplish organizational goals requires understanding diversity and team dynamics, as well as how to deal with conflict proactively so that a safe, productive and healthy work environment can be created for all. You will leave equipped with practical strategies for building and leading strong, productive and more successful teams.
CESUPR102: Managing Priorities and Making Decisions - 7 hours, $329 
Balancing the needs and demands of a team with those of the organization can be challenging. Learn how to use critical thinking skills to problem-solve and make decisions. Explore techniques and strategies to improve your own productivity and ability to adapt to changing priorities and keep yourself and your team on track. Discover how to delegate and assign tasks effectively, run effective meetings, reduce time wasters and manage the email jungle. 
CESUPR103: Effective Communication Techniques - 7 hours, $329 
Strong communication skills are essential for managers and supervisors to be effective. Learn to communicate and present information more confidently and persuasively. By exploring common barriers to communication and understanding your own communication style, you can affect how your message is received by others. Discover simple, but profound strategies you can use to strengthen and add impact to your written and verbal communications. 
CESUPR104: Managing Workplace Conflict - 7 hours, $329 
If your role involves leading others, you will likely have times where conflict threatens to derail working relationships, team productivity and the work environment. But when handled constructively, conflict can also be a catalyst for change and growth. Learn about the different types of workplace conflict and its effects on individuals and the organization. Identify your own conflict style and that of others, explore the problem-solving process, and discover practical strategies and tools that will increase your confidence and skill in resolving conflicts in a constructive manner. 
CESUPR105: Coaching for Performance - 7 hours, $329 
Enhance your ability to develop and manage the performance of your team. Learn how to work with your employees to define roles, set expectations and goals and measure results. Acquire practical skills and techniques on how to coach, give and receive feedback, cope with failure and success, and motivate employees. The importance of providing meaningful recognition in building a productive work environment will also be covered. 
CESUPR200: Elective: Strategies for Managing Projects - 7 hours, $329 
The day-to-day work in organizations today is often project based. Whether this involves launching new products or services, changing business processes or moving offices, chances are that every manager and supervisor will have a role to play in ensuring successful project completion. In this practical, hands-on course, you will learn the basics of managing projects throughout the various phases: conceptualization, planning, execution and review. 
CESUPR201: Elective: Hiring for Success - 7 hours, $329 
Ensure you make the right hiring decision. Learn how to prepare a job analysis and position profile, create better job advertisements and develop a fair and consistent interview process for selecting employees. Interviewing is both an art and a science. Gain an understanding of the different types of interview questions and techniques that elicit specific, behavior-based examples of past performance. 

Schedule and Fees

2020-2021 schedule and fees 

Course Code

Course

Date / Day

Time

Tuition

CESUPR100

Fundamentals of Management and Supervision

October 3, 2020 (Sat)

 8 a.m. - 4 p.m.

$329

CESUPR101

Building an Engaged Workforce

November 7, 2020 (Sat)

 8 a.m. - 4 p.m.

$329

CESUPR102

Managing Priorities and Making Decisions

December 5, 2020 (Sat)

8 a.m. - 4 p.m.

$329

CESUPR103

Effective Communication Techniques

February 6, 2021 (Sat)

8 a.m. - 4 p.m.

$329

CESUPR104

Managing Workplace Conflict

March 6, 2021 (Sat)

 8 a.m. - 4 p.m.

$329

CESUPR105

Coaching for Performance

April 17, 2021 (Sat)

 8 a.m. - 4 p.m.

$329

CESUPR200

Elective: Strategies for Managing Projects

May 1, 2021 (Sat)

8 a.m. - 4 p.m.

$329

CESUPR201

Elective: Hiring for Success

June 5, 2021 (Sat)

 8 a.m. - 4 p.m.

$329

Instructor Biography

Damjana Vlajic 
Damjana joined Keyano College Continuous Education in 2020. Damjana has over 13 years of experience in the field of Human Resources, including Recruitment, Employee Relations, Talent Development and Leadership Training. Damjana has completed her Bachelors Degree in Management-Labour Relations and Human Resources, MBA ,and is a CHRP member. Damjana is passionate about continuous learning and sharing her personal and professional  experience.  Her teaching style focuses on story telling and student engagement.
Nayef Mahgoub

Nayef has been living and working in Fort McMurray for more than ten years.  Besides his over 33 years of experience in the education (as he instructed at Ryerson University), construction, and engineering industries, he has a B. Sc. in civil engineering, MBA from Athabasca University, and AB, ONT, BC’s P. Eng. After his last role as an Acting Director of Reliability Engineering for Suncor’s infrastructures in Wood Buffalo region, he launched Akron Engineering Consultant’s Group Ltd. in Fort McMurray over five years ago.  He is the president of Fort McMurray Chapter of PEMAC Asset Management Association of Canada, a Board Member of Fort McMurray’s Chamber of Commerce, a leader with the RMWB’s Emergency Social Services, Board Member with the RMWB’s Assessment Review Board and Subdivision & Development Appeal Broad, Wood Buffalo Community Foundation, and Fort McMurray Construction Association.  He is constantly holding volunteering / mentoring roles with the local divisions of the Association of Professional Engineers and Geoscientist of Alberta, Habitat for Humanity, United Way, Food Bank, and Girls Inc. 

Sandra Efu

Sandra Efu joined Keyano College in 2015 as a Business Instructor. Presently, she serves as the Director of Student Services. As a Project Management Professional, Sandra is passionate about the use of project management techniques to advance change. She has led an array of local and international projects in the areas of education and community development and worked with various International Financial Institutions. Through work and personal travel, Sandra has visited several countries, including Bulgaria, Barbados, Dominica, Ghana, Haiti, Kenya, Trinidad and Tobago, Tanzania, Taiwan, and the UAE. These experiences reinforce Sandra’s commitment to the advancement of cultural exchanges and education as tools for global economic development. 

Research interests:

Economics of education, teaching and learning in higher education, and program design, evaluation and enhancement for social good.

Recent publication:

Efu, S. I. (2019). Exams as Learning Tools: A Comparison of Traditional and Collaborative Assessment in Higher Education. College Teaching, 67(1), 73-83.

Canada-Alberta Job Grant 

The Canada-Alberta Job Grant provides funding to Alberta business to help hire and train employees. You can receive up to $10,000 per employee per year for skills training.

Keyano College has a list of pre-approved courses and program areas that are eligible for the grant.

Visit our Canada-Alberta Job Grant webpage for information on how to apply and employer benefits.

Registration

You can register for Continuing Education courses online, by phone at 780-799-0535 or email.

Forms:

Individual Registration Form
Group Registration Form

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