Cancellations occur prior to move-in. If you wish to cancel your Housing application, you must cancel through the application portal.
Withdrawals occur after move-in. If you wish to withdraw from Housing, please submit your cancellation on the application portal and then contact the Housing office at info@keyanohousing.ca to advise of your departure date.
Cancellations will not be accepted over the phone. The Housing department operates independently from the Institution and if you cancel your application or enrolment at the Institution, you will also need to cancel your Housing application. Refunds will be issued by the Manager as detailed in section 8.06 of the Student Residence Agreement.