Library FAQs

 

Virtual Library Support FAQs 

General Library FAQs 

How do I contact the Library?
The Library can be reached via email,  by using the Chat icon  chat option available throughout the Keyano Library’s website or you can call us during library hours at 780-791-4917.
How do I gain full access to online resources from the Library while I am off-campus?

All Keyano students must provide authentication for full access to Library resources. You will need your Keyano student ID as well as your Library PIN.  

To Begin your research by first going to the Library website or the "Find" page.

  • Select a resource link (e.g., Databases or eBooks) or begin by entering terms in OneSearch.
  • Depending on the resource is selected, you will either be redirected to an authentication page or a yellow bar at the top of the page will prompt you to login for full access.
I keep being directed to a page asking for a username and PIN. What is my username and PIN?

To login for full access, you will need a username and PIN:

 

 For Students

Your Keyano Student ID card is also your Library card. If you do not have a physical ID card, your Library card number is 24917000 + the 6 Digits of your Keyano ID: 

Username = Student barcode number 

  • Your Username (barcode) is: 24917000XXXXXX 
  • Your PIN: Use your student email (@keyanomail.ca) and your Username (barcode) to generate your 4-digit PIN online using this online form. 

* If you do not know your barcode, ID, or have trouble with generating your PIN, email askthelibrary@keyano.ca or use the chat option cid:image001.png@01D644B6.5BEC7C90 available on the Library website.

 For Employees
Your Employee ID card is also your Library card. If you do not have a physical ID card, your Library card number is 2491700000 + the 4 Digits of your Keyano ID (2491700000XXXX).: 

Username = Employee barcode number 

  • Your Username (barcode) is: 2491700000XXXX
  • Your PIN: Use your Keyano email (@keyano.ca) and your Username (barcode) to generate your 4-digit PIN online using this online form  

* If you do not know your barcode, ID, or have trouble with generating your PIN, email askthelibrary@keyano.ca or use the chat option cid:image001.png@01D644B6.5BEC7C90 available on the Library website.

 

I don’t have/I lost my Keyano ID/Library Card. Can I use my Keyano Student ID number instead for my username?
Your Keyano Student ID number is shorter than the full barcode on the back of your physical ID. For assistance in obtaining your username/student ID barcode number, email the library.
I forgot my PIN. How do I get a new one?
Not to worry! You can easily regenerate your PIN using this link. You will need to provide the full barcode on the back of your Keyano student ID.
How do I access my Library Account?

Your Library Account can be accessed at the top of any of the Library web pages. You will need to provide the full barcode on the back of your Keyano student ID as well as your Library PIN.

Library Account example

Can I still borrow print materials from the Library?

The Keyano Library is open and print materials are available for borrowing in person or through ILL, however, we encourage you to make use of our large collection of online books, journals, magazines, videos, etc. that are made available to you through the Library’s OneSearch catalogue in order to limit visits to the Keyano campus.

*To view only what is available online through Keyano, make sure to limit your search by Full-Text and the relevant format you are looking for.

I borrowed books before Keyano’s physical closure due to Covid-19. How do I return them?

Borrowed material can now be returned to the Keyano College Library. Items can be returned through the book drop outside the library doors or inside the library in the book drop at the circulation desk. Returned items will be quarantined for a period of 96 hours and all fines for Keyano College items will be waived upon return. 

If you wish to renew, you can do so online through My Library Account or give us a call at 780-791-4917 during library hours.

I have late fees on my Library Account. How do I pay my fines?
I have late fees on my Library Account. How do I pay my fines?

We realize that library fines that have accumulated since March 13 may impede your ability to register for Spring and/or Fall classes. To ensure your ability to register for classes, the Library will not be placing financial holds on student accounts due to the fines incurred during the Library’s closed period.

If you have previous fines that were incurred prior to the closure, the financial hold policy may still apply. If you have questions or concerns about a financial hold placed on your account, please email the library.

 

Virtual Library Support FAQs

I don’t know how to search the Library. Where can I get help?

Keyano Library staff are available to support you! You can contact us for support by using the Library chat Chat  or email with a few details (e.g., your research question).
I need help with my citations and formatting my papers.

Try reviewing the Library citation guides available on the Library’s Research Help page. Library guides are available for the citing and formatting basics of APA, MLA, Chicago, and IEEE styles.

If you would like additional assistance from the Librarian, you can request a one-on-one virtual support session online using the Book A Librarian online form or by emailing Sarah Schmidt

I need help with research for an assignment.
There are a variety of research help guides available on the Library’s Research Help page. Step by step instructions on beginning research is available on the Starting Your Research Subject Guide.

If you would like additional assistance from the Librarian, you can request a one-on-one virtual support session online using the Book A Librarian online form or by emailing Sarah Schmidt.  

I need to access a database for my research. Where do I go?
All available databases at the Keyano Library are listed in the A-Z List of Databases available on the Library’s Find page. If you would like to view or access databases that are relevant to a specific subject or course, select a subject or course from the A-Z List of Subject Guides
Is one-on-one research support still available at the Library?
One-on-one support is now available by email, chat, and through a variety of videoconferencing platforms. To request a virtual session with the Librarian, submit a Book A Librarian online form or email Sarah Schmidt