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Information Technology Services

Keyano’s ITS team ensures you stay connected and productive - from essential account services and secure Wi‑Fi to software tools and campus printing. Lean on our helpdesk and resources as you pursue your studies.

The ITS Department at Keyano College supports your technology needs — from devices and software to campus access and troubleshooting.

Help Desk & Contact

  • Hours: Monday–Friday, 8:30 a.m.–4:30 p.m.
  • Phone: 780‑791‑4965
  • Online Helpdesk: helpdesk.keyano.ca 
  • Email: Available via the helpdesk portal

Keyano Account

Your Keyano Account grants you access to campus computers, Moodle (iLearn), Office 365/Outlook email, SelfService, VDI, and more. A temporary password is emailed within 24 hours of acceptance. You must set up multi-factor authentication (MFA) and password recovery options upon first login. Passwords must be at least 12 characters, meeting 3 of 4 complexity criteria. 

Device Requirements & Campus Access

Minimum Device Specs (Windows 10/11 or macOS ≥10.14):

  • 8 GB RAM, 256 GB storage
  • Microsoft Office 365 (free)
  • Microphone, webcam, speakers or headset
  • Keep your OS updated with security patches

Wi‑Fi Access – Keyano‑Public:

  • Open network; accept terms in browser
  • 12‑hour session limit; reconnect as needed

Computer Labs & VDI Access:

  • Open‑access labs: Info Commons, library, SKILL Centre
  • Instructional labs available with instructor permission
  • VDI offers remote access to college software (Office 365, Sage, personal & shared “S”/“U”/“Q” drives) 

Printing & Scanning

  • Locations: Info Commons and Library
  • Printing Costs: 10¢ B&W, 29¢ colour per page 
  • Add printing funds at the bookstore or via pay station
  • Scanning: Free scan-to-email (manual entry)

Software Available

Keyano students receive free access to the following tools: 

  • Microsoft Office 365 (online, VDI, campus PCs)
  • Read & Write literacy support
  • Respondus LockDown Browser & Monitor
    Ensure you have a webcam for online quizzes.

Need help? Book an appointment with the Technology & Online Learning Librarian, or call ITS.

Library Loanable Tech

Borrow laptops, webcams, projectors, and AV adapters from the Library’s Technology Collection. One-on-one support with the librarian is available.


ITS Support Resources

  • Software Downloads & Guides (Moodle, library tech, student email): available via ITS resource links
  • FAQ Articles: Find answers to common questions via ITS knowledge base

 


Policies & Best Practices

  • Do not save files to public computers—they reset upon reboot. Use USB or personal network storage. 
  • Log out of all sessions to secure your account.
  • Follow ITS Acceptable Use policies: unauthorized software, credential sharing, illicit activities, or offensive content are prohibited. Keyano reserves all rights to monitor and restrict usage.

Who Can Help?

Reach out to ITS when you need assistance with:

  • Account setup and password resets
  • Software installation or access
  • Wi‑Fi connectivity
  • Printing/scanning queries
  • VDI or remote access issues
  • Using library tech loan services

For personalized assistance, contact ITS via the helpdesk portal, phone, or email.

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