Yes, the program is open to individuals.
Medical Office Assistant
The Medical Office Assistant Certificate Program at Keyano College provides essential training for those seeking a career in healthcare administration. Participants develop critical skills in medical terminology, office procedures, customer service, digital literacy, and clinical support, all within the context of Canada’s healthcare system.
This non-credit certificate is currently available exclusively through Corporate Training, allowing organizations to upskill their staff with a flexible, customizable format.
Program Highlights
- Foundational knowledge of healthcare operations
- Professional communication and patient interaction skills
- Training in Microsoft Word and time management
- Understanding of Canada’s healthcare structure and ethics
- Basic Life Support (CPR, AED, and choking response)
What You’ll Learn
Expand your knowledge of early childhood development and strengthen your leadership capacity with advanced coursework and practicum placements. Graduates of this program will be equipped to:
Gain advanced skills in:
- Inclusive and anti-bias education
- Early learning program planning and assessment
- Child care leadership and administration
- Family and community engagement strategies
- Indigenous perspectives in early childhood development
Career Opportunities
As a graduate of the Medical Office Administration program, you will be equipped with the skills to succeed in a variety of healthcare administrative settings. This credential will prepare you for essential roles in medical offices, clinics and other healthcare environments, helping you grow your career in Alberta’s growing healthcare sector.
You’ll be prepared to:
- Manage front-desk operations.
- Coordinate patient scheduling, billing, and electronic health records.
- Support healthcare teams with medical transcription, insurance processing, and administrative tasks.
- Pursue roles such as Medical Office Assistance, Clinic Administrator, or Health Unit Clerk.
Admission Requirements
Students must be 18 years of age or older to enroll in Keyano College Continuing Education courses.
There is no admission requirement/application process to start a non-credit certificate program.
Course List
Courses may be completed individually, or complete the seven required courses to achieve your Medical Office Assistant certificate.
CEMOA100 – Medical Terminology
Throughout the course, students will become proficient healthcare communicators by defining and describing pertinent medical terminology used in the healthcare industry. Students will demonstrate an understanding of the specialized lexicon, delving into the foundational elements of word construction, encompassing suffixes, prefixes, and compound forms of medical terms. Students will gain the ability to interpret and apply the correct terminology for comprehensive descriptions of the human body, its major systems, and the pathological conditions affecting these systems.
CEMOA200 – Office Procedures
This course explores introductory office procedures and protocol required to strengthen administrative support functions. Students will learn how to effectively accomplish practical administrative tasks such as meeting minute taking, event management, booking travel arrangements and filing while learning specific processes for each. Upon successful completion of this course, students will be able to respond to dynamic workplace requests in a timely and professional manner while completing office procedures necessary to support daily business activities.
CEMOA300 – Customer Service
It is inevitable that the success or failure of any organization depends on customer service excellence. This course explores the fundamentals of customer service within the context of a competitive global business environment, including best practices of ethical customer service relations and cultural protocols.
CEMOA400 – Time Management and Decision Making
This course is designed to help individuals that struggle with trying to improve their productivity and prioritize the tasks based on its nature. Time management is often a challenge, and we get overwhelmed with all our priorities and tasks. Furthermore, some of us procrastinate while others make quick decisions based purely on emotion. Let us learn to practice a clear approach to sharpen our analytical thinking, while recognizing and removing our emotional and personal biases.
CEMOA500 – Basic Life Support (BLS)
The BLS for Healthcare Providers is a classroom course that is designed to teach a variety of healthcare professionals how to recognize a number of life-threatening emergencies, how to provide Cardiopulmonary Resuscitation (CPR), how to use an Automated External Defibrillator (AED) and how to relieve choking in a safe, timely and effective manner. This course contains an approximate 2-hour self-paced online portion which must be completed before attending the 2-hour in person testing session.
CEMOA600 – Microsoft 365 Word
This course is intended to help all novice computer users get up to speed with Word quickly. We will cover different features of the interface, show users how to create a basic document, and introduce users to Word’s most important tools. By the end of this course, students should be comfortable with creating, saving, and sharing a new document. Students will also become familiar with using and customizing the Microsoft Word interface.
CEMOA700 – Canadian Healthcare System
An introduction to Canadian expectations of their healthcare system and the professionals who serve them. The course explores the historical and current healthcare landscape, highlighting the roles of provincial and federal authorities. It also examines effective communication with patients, families, and colleagues, while addressing patient safety, interdisciplinary collaboration, ethical considerations, and the development of cultural competence.
View the full course schedule for 2025/2026
Frequently Asked Questions
Is this program open to individuals?
How long does the certificate take to complete?
Course schedules are flexible and dependent on individual needs.
Is this program available for Corporate Trainings?
Keyano is pleased to offer companies and organizations a private, customized delivery of the Medical Office Assistant certificate program. With a minimum of 10 participants, the majority of the courses can be delivered online, in-person or hybrid, with a flexible schedule to meet operational needs. Please contact our Corporate Training department at corporatetraining@keyano.ca or by phone at 780-791-4860 for more information.
Is there an exam or final assessment?
Some modules, like Basic Life Support, include a formal evaluation. Others use participation and practical application to assess learning.
Registration
You can register via Self-Service login, or by visiting or calling the Office of the Registrar at 780-791-4801.