Currently, the program is only available through corporate or group training. Individuals may express interest for future public offerings.
The Medical Office Assistant Certificate Program at Keyano College provides essential training for those seeking a career in healthcare administration. Participants develop critical skills in medical terminology, office procedures, customer service, digital literacy, and clinical support, all within the context of Canada’s healthcare system.
This non-credit certificate is currently available exclusively through Corporate Training, allowing organizations to upskill their staff with a flexible, customizable format.
Program Highlights
- Foundational knowledge of healthcare operations
- Professional communication and patient interaction skills
- Training in Microsoft Word and time management
- Understanding of Canada’s healthcare structure and ethics
- Basic Life Support (CPR, AED, and choking response)
What You’ll Learn
Expand your knowledge of early childhood development and strengthen your leadership capacity with advanced coursework and practicum placements. Graduates of this program will be equipped to:
Gain advanced skills in:
- Inclusive and anti-bias education
- Early learning program planning and assessment
- Child care leadership and administration
- Family and community engagement strategies
- Indigenous perspectives in early childhood development
Career Opportunities
As a graduate of the Medical Office Administration program, you will be equipped with the skills to succeed in a variety of healthcare administrative settings. This credential will prepare you for essential roles in medical offices, clinics and other healthcare environments, helping you grow your career in Alberta’s growing healthcare sector.
You’ll be prepared to:
- Manage front-desk operations.
- Coordinate patient scheduling, billing, and electronic health records.
- Support healthcare teams with medical transcription, insurance processing, and administrative tasks.
- Pursue roles such as Medical Office Assistance, Clinic Administrator, or Health Unit Clerk.
Admission Requirements
Students must be 18 years of age or older to enroll in Keyano College Continuing Education courses.
There is no admission requirement/application process to start a non-credit certificate program.
Tuition and Fees
Subject to change. See Credit Calendar for full breakdown.
Year 1: $12,632.84
Year 2: $12,815.00
Tuition is due 10 business days before the start of each semester.
Lab fees and optional costs not included.
Course List
Courses may be completed individually, or complete the seven required courses to achieve your Medical Office Assistant certificate.
CEMOA100 – Medical Terminology
This course introduces students to the essential medical vocabulary used in healthcare settings. Students will explore the structure and formation of medical terms, including prefixes, suffixes, and compound word constructions. Emphasis is placed on developing accurate and effective communication skills, enabling students to describe the human body, its major systems, and related pathological conditions with clarity and precision.
CEMOA200 – Office Procedures
This course introduces students to essential office procedures and protocols that support effective administrative functions. Students will learn practical skills such as meeting minute taking, event coordination, travel arrangements, and filing, while understanding the processes behind each task. Emphasis is placed on responding to workplace requests professionally and efficiently, ensuring smooth daily business operations.
CEMOA300 – Customer Service
It is inevitable that the success or failure of any organization depends on customer service excellence. This course explores the fundamentals of customer service within the context of a competitive global business environment, including best practices of ethical customer service relations and cultural protocols.
CEMOA400 – Time Management and Decision Making
This course focuses on improving productivity and prioritization skills in the workplace. Students will explore strategies for effective time management, overcoming procrastination, and making thoughtful decisions. Emphasis is placed on sharpening analytical thinking while recognizing and minimizing personal and emotional biases, enabling students to approach tasks and challenges with clarity and efficiency.
CEMOA500 – Basic Life Support (BLS)
This course teaches healthcare professionals to recognize life-threatening emergencies and respond effectively using Cardiopulmonary Resuscitation (CPR), Automated External Defibrillators (AED), and choking relief techniques. Students will complete a 2-hour self-paced online portion before attending a 2-hour in-person session to practice skills and demonstrate competency in a safe and timely manner.
CEMOA600 – Microsoft 365 Word
This course is intended to help all novice computer users get up to speed with Word quickly. We will cover different features of the interface, show users how to create a basic document, and introduce users to Word’s most important tools. By the end of this course, students should be comfortable with creating, saving, and sharing a new document. Students will also become familiar with using and customizing the Microsoft Word interface.
CEIPHE101 – Orientation to Canadian Healthcare
This course introduces students to the Canadian healthcare system and the expectations of patients and healthcare professionals. Students will explore the historical and current landscape of healthcare, including the roles of provincial and federal authorities. Emphasis is placed on effective communication with patients, families, and colleagues, while addressing patient safety, ethical considerations, interdisciplinary collaboration, and the development of cultural competence.
Frequently Asked Questions
Is this program open to individuals?
How long does the certificate take to complete?
Course schedules are flexible and depend on your organization’s needs. Most corporate clients schedule training over several weeks.
Can my organization customize the delivery schedule?
Yes. Corporate clients can choose delivery formats (online, in person, hybrid) and timelines to meet operational requirements.
Is there an exam or final assessment?
Some modules, like Basic Life Support, include a formal evaluation. Others use participation and practical application to assess learning.
Registration
You can register via Self-Service login, or by visiting or calling the Office of the Registrar at 780-791-4801.