Ticket Information

Ticket price includes any applicable taxes and surcharge.

All online purchases are subjected to a $6.00 order fee

To meet current COVID-19 guidelines and to keep our guests, staff and performers safe, all patrons, REGARDLESS OF AGE, must possess a ticket in order adhere to capacity restrictions. Please contact the Keyano Box Office for more information.

Strollers and car seats are not permitted in the Theatre

  • Seniors - Age 60 and Over (unless otherwise stated)
  • Student through Keyano College - Student ID may be required
  • Child Ages 1-12 (Unless otherwise stated)

Group Discounts of 15% off for adults with orders of 15+ tickets to a KTC Drama Series production. Student and group discounts available. Please call Keyano Box Office at 780-791-4990 for more details.

 Refund Policy

Keyano Theatre & Arts Centre reserves the right to refuse refunds for any theatre ticket purchase. With the exception of COVID-19 related circumstances, we are only able to refund or exchange tickets for events that take place at Keyano Theatre & Arts Centre under the following conditions:

  • Show cancellation
  • Postponement or schedule change

Events that are not presented by Keyano Theatre may have different conditions for allowable refunds and exchanges. 

In response to the COVID-19 pandemic, Keyano Box Office will honour full refunds for any patron who requests a refund prior to Showtime due to illness or feeling unwell.  Call the Keyano Box Office to have your refund processed. 

If you experience any of the symptoms related to the COVID-19 virus please stay home to take care of yourself. Visit the Alberta Health Services Website https://www.alberta.ca/covid-19-testing-in-alberta.aspx for more information.

Patrons will also receive a full refund if the performance is cancelled due to Government or other executive directives.

Drama Series Season Subscribers may exchange tickets and are subject to the following conditions:

  1. Tickets may be exchanged by simply calling the Keyano Box Office at (780) 791-4990
  2. Requests for ticket exchanges will be accepted up to 48 hours prior to the performance date of the tickets you are holding. 
  3. The difference in ticket price will be charged when upgrading your tickets to a more expensive night or seat.
  4. Exchange fees may apply

Please contact the Keyano Box Office for more information.

 Privacy Policy
Keyano Theatre respects your privacy. You may opt out of all mailings and emailings. Any personal information is stored on a secure server, and we will not trade, sell, or otherwise share your personal information (name, address, phone number, or email) with any other party. We do not record your credit card number after the sale is complete.
Gift Certificate Policies

1.       General

Gift certificates are available in any amount online, by telephone at 780-791-4990, or in-person at Keyano Box Office.  Gift certificates do not expire. They can be used towards the purchase of any Keyano Theatre & Arts Centre tickets.  Blackouts may apply.  Gift certificates do not guarantee seating. Online and telephone payments are by credit card only.  We accept MasterCard, Visa, and American Express.

 2.       Redemption

Gift certificates can be redeemed online, by telephone at 780-791-4990, or in-person at Keyano Box Office by quoting the certificate code. Code is mandatory for gift certificate redemption. Gift certificates are not refundable and cannot be redeemed for cash.

 5.       Unused or Insufficient Balance

If the gift certificate holder’s purchase exceeds the amount of that gift certificate’s balance, the gift certificate holder must pay the difference by another means.

 6.       Lost or Stolen Gift Certificates

Keyano Theatre & Arts Centre is not responsible for, or able to replace, lost or stolen gift certificates.  Additionally, we are unable to look up certificate codes for lost or stolen gift certificates.

 7.       Not Re-loadable

Gift certificates are not re-loadable nor are balances transferable to other gift certificates.