Ticket Information Landing

Ticket policies

General

Ticket price includes any applicable taxes and surcharge.

All online purchases are subjected to a $5 transaction fee

Infants attending a performance at Keyano Theatre under the age of 1 year maybe held on parent's lap. The "family" must sit near an exit. Infant vouchers are available at Keyano Box Office or from the Front of House Manager. We reserve the right to deny access in cases where there is a disturbance for our patrons or performers.

•              Seniors - Age 60 and Over (unless otherwise stated)

•              Student through Keyano College - Student ID may be required

•              Child Ages 1-12 (Unless otherwise stated)

Group Discounts of 15% off for adults with orders of 15+ tickets to a KTC Drama Series production. Student and group discounts available. Please call Keyano Box Office at 780-791-4990 for more details

 Refund Policy
 

Keyano Theatre & Arts Centre reserves the right to refuse refunds for any theatre ticket purchase. We are only able to refund tickets for events that take place at Keyano Theatre under the following conditions:

•              show cancellation

•              postponement or schedule change.

Events that are not presented by Keyano Theatre may have different conditions for allowable refunds and exchanges. Please contact the Keyano Box Office for more information.

Tickets and receipts are needed for refunds. Drama series tickets may be exchanged for another date for the same production, if available.

If you have any questions, please contact Keyano Box Office at 780-791-4990.

 Privacy Policy
Keyano Theatre respects your privacy. You may opt out of all mailings and emailings. Any personal information is stored on a secure server, and we will not trade, sell, or otherwise share your personal information (name, address, phone number, or email) with any other party. We do not record your credit card number after the sale is complete.
Gift Certificate Policies

1.       General

Gift certificates are available in any amount online, by telephone at 780-791-4990, or in-person at Keyano Box Office.  Gift certificates do not expire. They can be used towards the purchase of any Keyano Theatre & Arts Centre tickets.  Blackouts may apply.  Gift certificates do not guarantee seating. Online and telephone payments are by credit card only.  We accept MasterCard, Visa, and American Express.

 2.       Redemption

Gift certificates can be redeemed online, by telephone at 780-791-4990, or in-person at Keyano Box Office by quoting the certificate code. Code is mandatory for gift certificate redemption. Gift certificates are not refundable and cannot be redeemed for cash.

 5.       Unused or Insufficient Balance

If the gift certificate holder’s purchase exceeds the amount of that gift certificate’s balance, the gift certificate holder must pay the difference by another means.

 6.       Lost or Stolen Gift Certificates

Keyano Theatre & Arts Centre is not responsible for, or able to replace, lost or stolen gift certificates.  Additionally, we are unable to look up certificate codes for lost or stolen gift certificates.

 7.       Not Re-loadable

Gift certificates are not re-loadable nor are balances transferable to other gift certificates.