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A Keyano Student Account is required to log into any computer on campus and to access other Keyano resources. The account is generated and emailed to you along with your program offer letter. When you receive your new Keyano credentials, you are provided a temporary password. You are required to change this temporary password in order to fully access Keyano resources.
Your credentials gives you access to Keyano resources like:
New and Returning Students / Employees (Setup password reset security and authentication)
To protect your information, Keyano uses the Microsoft authentication system. The system requires all Keyano account holders (students and employees) to setup two methods to authenticate their account. These additional authentication methods will be used verify users when resetting passwords or optionally with multi-factor authentication.
The first time you login to Keyanomail or iLearn (Moodle), you will be prompted to setup your authentication methods.
Enter your Keyano email address and click Next button
Enter your Keyano password and click Sign-in button
The More Information required message will appear, click Next button
The Microsoft Authenticator dialog box appears prompting you select a method to authenticate your Keyano account. Keyano requires two authentication methods be setup to secure your information. The authentication methods are:
Authentication app
Phone – a verification code text or call
Email – a verification code is sent to a non-Keyano email address
Security Questions – select 3 security questions to verify your account
Click on “I want to setup a different method” and select an authentication method, Click Confirm, Click Next
Follow instructions provided to setup your first authentication method.
After you have setup your first authentication method, you will be prompted to setup a second method. Select a second authentication method and follow the instructions to setup your authentication method.
After you have setup your two authentication methods, the following "Success!" page will appear Click Done to proceed to your application.
You will be asked to sign in into the portal using your existing credentials.
Once you have signed in, you will be given the option to change your password
Once you have changed your password, all the Keyano resources will require the use of this new password immediately.
Password Requirements and Recommendations
If the password you choose is not accepted, it is likely because you have not met the following complexity requirements:
Minimum password length: 12 characters
Password complexity: Meet 3/4 criteria below
At least 1 Upper case character
At least 1 lower case character
At least 1 number
At least 1 special character (symbols like @!#$%^&*)
Other considerations:
Don’t use your username or commonly used words like “Keyano”, “Huskies”, “Fall2020” etc. in your password.
You cannot reuse your last 4 passwords.
Password Recommendations: *Don’t actually use these passwords!
Use a passphrase. Spaces are allowed in the password field, so you can use a simple sentence as your password. An example of a passphrase which contains a capital letter, multiple words, and some punctuation: “I heart Poutine!”
Shatnerize your passphrase. Include some unexpected punctuation. For example: “This, Poutine, is so good!”
Recovering your forgotten password
If you have forgotten your password and have setup "Password reset security and authentication" (steps above), you can use the following steps to reset your password at your own convenience.
Click on Forgot password when asked to enter password.
Follow the steps and answer the security questions or recover a code using your phone or email address provided or use the authenticator app.
If you are not sure of your username or email address, you should have received it in your program offer letter.
If you are still having difficulty recovering your lost credentials, you may contact the ITS helpdesk by email or call 780-791-4965
WiFi access
To access the wireless network on your laptop or device:
Connect to the “KCWIFI” network.
Open a new browser window.
Read and accept the computer usage terms.
Student email
Your Keyano student email account is the official way for instructors to communicate with you outside of classroom and office hours. You are responsible for checking your email regularly.
Your student email address is your network username followed @keyanomail.ca (first.lastname123@keyanomail.ca)
You don't need to enter anything in the Domain box. Enter the information requested in the Email, Username, and Password boxes. Enter your full email address in the Email and Username boxes.
Select Next. Your device will try to find the settings it needs to set up your account. Go to step 6 if your iPhone finds your settings.
In the Server box, enter server name ”outlook.office365.com”, and then select Next.
Choose the type of information you want to synchronize between your account and your device, and then select Save. By default, Mail, Contacts and Calendar information are synchronized.
Setting up student email on Android devices
Open the Email app (Android built-in app).
Enter your Keyano email and password and select Next.
Students have access to computers in three different types of computer labs.
Info Commons Computer Lab
Located on the main floor of the Syncrude Technology Center in Clearwater Campus. This lab has 38 computers available to individuals with a Keyano College Network Account. Students, faculty and staff may access it anytime during usual hours of operation. Individuals using this lab must have valid Keyano College student or staff ID cards to show when requested.
Controlled open labs
These are open labs that are supervised by College personnel. Access to the computers in these areas requires permission from the attendant. Controlled Open Labs include:
Keyano College Library – Located on the main floor of the Clearwater Campus, next to Student Services.
SKILL Center – Located on the main floor of the Clearwater Campus, next to the Nursing Department.
Fort Chipewyan Campus Library – Located on the main floor of the Fort Chipewyan Campus.
Instructional computer labs
These labs are for teaching purposes. Students may use these labs when available and with the permission of the instructors.
Computer lab locations
We have the following instructional computer labs on campus:
Computer lab locations with number of computers in each.
Computer Lab
Number of Computers
BL 131 Bob Lamb Building – Main Floor
24
BL 133 Bob Lamb Building – Main Floor
22
BL 141 Bob Lamb Building – Main Floor
22
BL 143 Bob Lamb Building – Main Floor
26
CC267 Clearwater Campus – 2nd Floor
24
CC282 Clearwater Campus – 2nd Floor
24
S105 Syncrude Technology Centre – Main Floor
24
S107 Syncrude Technology Centre – Main Floor
28
FC110 Fort Chipewyan Learning Centre
10
GL01 Gregoire Lake Learning Centre
16
MK01 Fort McKay Learning Centre
15
Computer use policies
When using the public computers on campus, please follow these best practices.
Do not save any information to public computers. All data is deleted every time they are rebooted. Instead, save files to a USB drive or your personal network drive (U:).
When you are finished using the computer, log out immediately so your identity cannot be used by others.
View the full Computer Use Policy by expanding the sections below.
Computer Use Policy for Students
All Keyano College computers, electronic communication systems, and software furnished to you are the property of Keyano College and are intended for academic and administrative use only. It is important to remember that access to the Internet and shared system resources is a privilege and not a right.
The following regulations shall apply to all Keyano College students regarding the use of the aforementioned systems:
Keyano College prohibits the illegal duplication of software and documentation.
Privately owned or non-standardized software may not be installed on any Keyano College computer or network without the approval of the Chief Information Officer.
You are not permitted to use any code or password issued to another person in order to access, view, or retrieve information from any Keyano owned computing system.
You shall not give your Keyano Credentials (login account name nor password) to any other individual for any reason. You are responsible for any repercussion if your Keyano Electronic credentials are used by others. Protect your Keyano electronic credentials.
You shall not gain or attempt to gain access to any computer, network file server, network or system peripheral, email account, Internet site, computer or program file either inside or outside the College's network system without specific authority or rights to such access.
You shall have no expectation of privacy regarding computer files, email or Internet usage. Keyano College reserves the right to monitor all computer files, email and Internet use without prior notice.
Keyano College may restrict or discontinue access to some or all Internet and or network resources at any time without prior notice.
You shall not download, view, store or forward pornographic images or any other obscene or offensive materials.
Keyano College prohibits the use of computers in any manner that violate any laws including but not limited to the Criminal Code of Canada and the Freedom of Information and Protection of Privacy Act (FOIP).
Keyano College prohibits the usage of its electronic communications system for commercial gain or profit or as an advertising medium for any non-Keyano College interest.
Keyano College does not provide a guarantee or warranty of any kind regarding system reliability.
Keyano College does not provide a guarantee or warranty of any kind that any information obtained from its electronic communications system is correct and free of errors.
Keyano College is not responsible for any personal damage as a result of loss of data, inaccuracy of data, delays in processing of data or non-delivery of data over its electronic communications system.
Keyano College is not responsible for any personal or material damage as a result of the use of 3rd party services like Microsoft Live services, Gmail email systems, or others.
Computer Use Policy for Keyano Employees
All Keyano College computers, electronic communication systems, and software furnished to you are the property of Keyano College and are intended for academic and administrative use only. It is important to remember that access to the internet and shared system resources is a privilege and not a right.
The following regulations shall apply to all Keyano College employees regarding the use of the aforementioned systems:
Keyano College prohibits the illegal duplication of software and documentation.
Privately owned or non-standardized software may not be installed on any Keyano College computer or network without the approval of the Chief Information Officer.
You are not permitted to use any code or password issued to another person in order to access, view, or retrieve information from any Keyano owned computing system.
You shall not give your Keyano Electronic Credentials (login account name nor password) to any other individual for any reason. You are responsible for any repercussion if your Keyano Electronic credentials are used by others. Protect your Keyano electronic credentials.
You shall not gain or attempt to gain access to any computer, network file server, network or system peripheral, email account, internet site, computer or program file either inside or outside the College's network system without specific authority or rights to such access.
Keyano College may restrict or discontinue access to some or all internet and or network resources at any time without prior notice.
You shall not download, view, store or forward pornographic images or any other obscene or offensive materials.
Keyano College prohibits the use of computers in any manner that violate any laws including but not limited to the Criminal Code of Canada and the Freedom of Information and Protection of Privacy Act (FOIP).
Keyano College prohibits the usage of its electronic communications system for commercial gain or profit or as an advertising medium for any non-Keyano College interest.
Keyano College is not responsible for any personal damage as a result of loss of data, inaccuracy of data, delays in processing of data or non-delivery of data over its electronic communications system.
Upon the termination or absence of the employee, Keyano College reserves the right to access, without permission, the information on any files, documents, materials and other media (including, without limitation, electronic media) embodying such information that pertains to the operation of the college.
Confidential information on any files, documents, materials and other media (including, without limitation, electronic media) embodying such information that pertains to the operation of the college must be stored on college designated areas as specified by the college Deans and Directors or their designates. The college reserve the right to access such information without permission if it is stored in other areas.
Computer Use Policy for Guests
All Keyano College computers, electronic communication systems, and software furnished to you are the property of Keyano College and are intended for academic and administrative use only. It is important to remember that access to the Internet and shared system resources is a privilege and not a right.
The following regulations shall apply to all Community Members who are planning on using Keyano College aforementioned systems:
As a community member, you are allowed to use the College computing systems only after obtaining the necessary permissions from our library.
The Electronic Credentials given to you by the Library will have a limited duration and you should use it within that validity.
Your Electronic Credentials will permit you to use selected computers in the Library, and to print documents on our printers using a print card available from the bookstore.
Keyano College prohibits the illegal duplication of software and documentation.
Privately owned or non-standardized software may not be installed on any Keyano College computer or network without the approval of the Chief Information Officer.
You are not permitted to use any code or password issued to another person in order to access, view, or retrieve information from any computer, network file server, network or system peripheral, email account, internet site, computer or program file either inside or outside the College's network system.
You shall not give your Keyano Credentials (login account name nor password) to any other individual for any reason. You are responsible for any repercussion if your Keyano Electronic credentials are used by others. Protect your Keyano electronic credentials.
You shall not gain or attempt to gain access to any computer, network file server, network or system peripheral, email account, internet site, computer or program file either inside or outside the College's network system without specific authority or rights to such access.
You shall have no expectation of privacy regarding computer files, email or internet usage. Keyano College reserves the right to monitor all computer files, email and internet use without, prior notice.
Keyano College may restrict or discontinue access to some or all internet and or network resources at any time without prior notice.
You shall not download, view, store or forward pornographic images or any other obscene or offensive materials. Keyano College prohibits the use of computers in any manner that violate FOIP.
Keyano College prohibits the usage of its electronic communications system for commercial gain or profit or as an advertising medium for any non-Keyano College interest.
Keyano College does not provide a guarantee or warranty of any kind regarding system reliability.
Keyano College does not provide a guarantee or warranty of any kind that any information obtained from its electronic communications system is correct and free of errors.
Keyano College is not responsible for any personal damage as a result of loss of data, inaccuracy of data, delays in processing of data or non‐delivery of data over its electronic communications system.
Keyano College is not responsible for any personal or material damage as a result of the use of 3rd party services like Microsoft Live services, Gmail email systems, or others.
Technical difficulties
If you are having issues with your student account, you can contact the ITS helpdesk by email or call 780-791-4965
