Student Login and Email

To protect your information, Keyano uses the Microsoft authentication system. The system requires all Keyano account holders (students and employees) to setup two methods to authenticate their account. These additional authentication methods will be used verify users when resetting passwords or optionally with multi-factor authentication. 

The first time you login to Keyanomail or iLearn (Moodle), you will be prompted to setup your authentication methods.

Watch video above or follow instructions below.

1. Go to Keyanomail.ca or iLearn.keyano.ca (Moodle)
   
2. Enter your Keyano email address and click Next button
   
3. Enter your Keyano password and click Sign-in button
4. The More Information required message will appear, click Next button
   
5. The Microsoft Authenticator dialog box appears prompting you select a method to authenticate your Keyano account.  Keyano requires two authentication methods be setup to secure your information.   The authentication methods are:
   • Authentication app
   • Phone – a verification code text or call
   • Email – a verification code is sent to a non-Keyano email address
   • Security Questions – select 3 security questions to verify your account
     
     Click on “I want to setup a different method” and select an authentication method, Click Confirm, Click Next
     
6. Follow instructions provided to setup your first authentication method. 
7. After you have setup your first authentication method, you will be prompted to setup a second method.  Select a second authentication method and follow the instructions to setup your authentication method. 
   
8. After you have setup your two authentication methods, the following "Success!" page will appear
   Click Done to proceed to your application.  

To change your password follow this link: Change Password

1. You will be asked to sign in into the portal using your existing credentials.
   
2. Once you have signed in, you will be given the option to change your password
   

Once you have changed your password, all the Keyano resources will require the use of this new password immediately.

If you have forgotten your password and have setup "Password reset security and authentication" (steps above), you can use the following steps to reset your password at your own convenience.

1. Go to Keyanomail.ca or iLearn.keyano.ca (Moodle)
2. Attempt to sign in using your Keyano email.
   
3. Click on Forgot password when asked to enter password.
   
4. Follow the steps and answer the security questions or recover a code using your phone or email address provided or use the authenticator app.
   

If you are not sure of your username or email address, you should have received it in your program offer letter.

If you are still having difficulty recovering your lost credentials, you may contact the ITS helpdesk by email or call 780-791-4965 

Setting up student email on Apple devices

1. Select Settings > Mail, Contacts, Calendars > Add Account.
2. Select Microsoft Exchange.
3. You don't need to enter anything in the Domain box. Enter the information requested in the Email, Username, and Password boxes. Enter your full email address in the Email and Username boxes.
4. Select Next. Your device will try to find the settings it needs to set up your account. Go to step 6 if your iPhone finds your settings.
5. In the Server box, enter server name ”outlook.office365.com”, and then select Next.
6. Choose the type of information you want to synchronize between your account and your device, and then select Save. By default, Mail, Contacts and Calendar information are synchronized.

Setting up student email on Android devices

1. Open the Email app (Android built-in app).
2. Enter your Keyano email and password and select Next.
3. Select Microsoft Exchange ActiveSync.
4. Follow the on-screen instructions.

Info Commons Computer Lab

Located on the main floor of the Syncrude Technology Center in Clearwater Campus. This lab has 38 computers available to individuals with a Keyano College Network Account. Students, faculty and staff may access it anytime during usual hours of operation. Individuals using this lab must have valid Keyano College student or staff ID cards to show when requested.

Controlled open labs

These are open labs that are supervised by College personnel. Access to the computers in these areas requires permission from the attendant. Controlled Open Labs include:

• Keyano College Library – Located on the main floor of the Clearwater Campus, next to Student Services.
• SKILL Center – Located on the main floor of the Clearwater Campus, next to the Nursing Department.
• Fort Chipewyan Campus Library – Located on the main floor of the Fort Chipewyan Campus.

Instructional computer labs

These labs are for teaching purposes. Students may use these labs when available and with the permission of the instructors.

Computer Use Policy for Students

All Keyano College computers, electronic communication systems, and software furnished to you are the property of Keyano College and are intended for academic and administrative use only. It is important to remember that access to the Internet and shared system resources is a privilege and not a right.

The following regulations shall apply to all Keyano College students regarding the use of the aforementioned systems:

• Keyano College prohibits the illegal duplication of software and documentation.
• Privately owned or non-standardized software may not be installed on any Keyano College computer or network without the approval of the Chief Information Officer.
• You are not permitted to use any code or password issued to another person in order to access, view, or retrieve information from any Keyano owned computing system.
• You shall not give your Keyano Credentials (login account name nor password) to any other individual for any reason. You are responsible for any repercussion if your Keyano Electronic credentials are used by others. Protect your Keyano electronic credentials.
• You shall not gain or attempt to gain access to any computer, network file server, network or system peripheral, email account, Internet site, computer or program file either inside or outside the College's network system without specific authority or rights to such access.
• You shall have no expectation of privacy regarding computer files, email or Internet usage. Keyano College reserves the right to monitor all computer files, email and Internet use without prior notice.
• Keyano College may restrict or discontinue access to some or all Internet and or network resources at any time without prior notice.
• You shall not download, view, store or forward pornographic images or any other obscene or offensive materials.
• Keyano College prohibits the use of computers in any manner that violate any laws including but not limited to the Criminal Code of Canada and the Freedom of Information and Protection of Privacy Act (FOIP).
• Keyano College prohibits the usage of its electronic communications system for commercial gain or profit or as an advertising medium for any non-Keyano College interest.
• Keyano College does not provide a guarantee or warranty of any kind regarding system reliability.
• Keyano College does not provide a guarantee or warranty of any kind that any information obtained from its electronic communications system is correct and free of errors.
• Keyano College is not responsible for any personal damage as a result of loss of data, inaccuracy of data, delays in processing of data or non-delivery of data over its electronic communications system.
• Keyano College is not responsible for any personal or material damage as a result of the use of 3rd party services like Microsoft Live services, Gmail email systems, or others.

Computer Use Policy for Keyano Employees

All Keyano College computers, electronic communication systems, and software furnished to you are the property of Keyano College and are intended for academic and administrative use only. It is important to remember that access to the internet and shared system resources is a privilege and not a right.

The following regulations shall apply to all Keyano College employees regarding the use of the aforementioned systems:

• Keyano College prohibits the illegal duplication of software and documentation.
• Privately owned or non-standardized software may not be installed on any Keyano College computer or network without the approval of the Chief Information Officer.
• You are not permitted to use any code or password issued to another person in order to access, view, or retrieve information from any Keyano owned computing system.
• You shall not give your Keyano Electronic Credentials (login account name nor password) to any other individual for any reason. You are responsible for any repercussion if your Keyano Electronic credentials are used by others. Protect your Keyano electronic credentials.
• You shall not gain or attempt to gain access to any computer, network file server, network or system peripheral, email account, internet site, computer or program file either inside or outside the College's network system without specific authority or rights to such access.
• Keyano College may restrict or discontinue access to some or all internet and or network resources at any time without prior notice.
• You shall not download, view, store or forward pornographic images or any other obscene or offensive materials.
• Keyano College prohibits the use of computers in any manner that violate any laws including but not limited to the Criminal Code of Canada and the Freedom of Information and Protection of Privacy Act (FOIP).
• Keyano College prohibits the usage of its electronic communications system for commercial gain or profit or as an advertising medium for any non-Keyano College interest.
• Keyano College is not responsible for any personal damage as a result of loss of data, inaccuracy of data, delays in processing of data or non-delivery of data over its electronic communications system.
• Upon the termination or absence of the employee, Keyano College reserves the right to access, without permission, the information on any files, documents, materials and other media (including, without limitation, electronic media) embodying such information that pertains to the operation of the college.
• Confidential information on any files, documents, materials and other media (including, without limitation, electronic media) embodying such information that pertains to the operation of the college must be stored on college designated areas as specified by the college Deans and Directors or their designates. The college reserve the right to access such information without permission if it is stored in other areas.

Computer Use Policy for Guests

All Keyano College computers, electronic communication systems, and software furnished to you are the property of Keyano College and are intended for academic and administrative use only. It is important to remember that access to the Internet and shared system resources is a privilege and not a right.

The following regulations shall apply to all Community Members who are planning on using Keyano College aforementioned systems:

• As a community member, you are allowed to use the College computing systems only after obtaining the necessary permissions from our library.
• The Electronic Credentials given to you by the Library will have a limited duration and you should use it within that validity.
• Your Electronic Credentials will permit you to use selected computers in the Library, and to print documents on our printers using a print card available from the bookstore.
• Keyano College prohibits the illegal duplication of software and documentation.
• Privately owned or non-standardized software may not be installed on any Keyano College computer or network without the approval of the Chief Information Officer.
• You are not permitted to use any code or password issued to another person in order to access, view, or retrieve information from any computer, network file server, network or system peripheral, email account, internet site, computer or program file either inside or outside the College's network system.
• You shall not give your Keyano Credentials (login account name nor password) to any other individual for any reason. You are responsible for any repercussion if your Keyano Electronic credentials are used by others. Protect your Keyano electronic credentials.
• You shall not gain or attempt to gain access to any computer, network file server, network or system peripheral, email account, internet site, computer or program file either inside or outside the College's network system without specific authority or rights to such access.
• You shall have no expectation of privacy regarding computer files, email or internet usage. Keyano College reserves the right to monitor all computer files, email and internet use without, prior notice.
• Keyano College may restrict or discontinue access to some or all internet and or network resources at any time without prior notice.
• You shall not download, view, store or forward pornographic images or any other obscene or offensive materials. Keyano College prohibits the use of computers in any manner that violate FOIP.
• Keyano College prohibits the usage of its electronic communications system for commercial gain or profit or as an advertising medium for any non-Keyano College interest.
• Keyano College does not provide a guarantee or warranty of any kind regarding system reliability.
• Keyano College does not provide a guarantee or warranty of any kind that any information obtained from its electronic communications system is correct and free of errors.
• Keyano College is not responsible for any personal damage as a result of loss of data, inaccuracy of data, delays in processing of data or non‐delivery of data over its electronic communications system.
• Keyano College is not responsible for any personal or material damage as a result of the use of 3rd party services like Microsoft Live services, Gmail email systems, or others.