Student Information
Latest Updates FAQ's Wellness services
Keyano College is closely monitoring COVID-19 and is following the advice of Alberta Health Services and other reliable agencies as the situation evolves. Please note, this web page will be updated regularly as part of the effort to keep our students informed with the most up-to-date information.
Student Supports and Services - Fall 2020
Due to the continuing situation with the Covid-19 pandemic, the following support services will be offered virtually. All student services are available during Keyano business hours: Monday to Friday, 8:30 a.m. - 4:30 p.m.
| Fall 2020 Program & Course Delivery Information |
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Download - Fall 2020 Course Delivery Table The Fall 2020 Course Delivery tables contain information on program and course delivery for Fall 2020. Delivery format is subject to change. The Program Delivery and Course Delivery tables contain information available at the time of publication. These tables will not be updated regularly. As this is a rapidly changing environment, please regularly review Keyanomail, Moodle, and Course-Outlines for updates.
If you are enrolled in a course that is not listed in the Fall 2020 Course Delivery Table, please contact the Office of the Registrar for more information. For more information on delivery format, please discuss with program chair for your area. |
| Accessibility and Accommodation |
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If you have a functional limitation or disability, Accessibility Services will support you by providing accommodations, adaptive technologies and learning strategies to facilitate your learning. |
| Financial |
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Scholarships & Bursaries: Keyano College offers scholarships, bursaries, and awards to celebrate our students' achievements and provide financial support for your studies.
Financial Aid: Keyano College students who demonstrate financial need can apply for financial aid to cover the cost of tuition and fees.
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| Health Services |
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Heath & Dental Benefits: Health and dental benefits are available for students through the Student Association of Keyano College (SAKC), in partnership with insurance provider Student care. Health Services: Health Services are free to all students. Please contact Health Services to schedule a virtual appointment for confidential nursing support. |
| Learning Help and Support |
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Learning Help and Support: Online resources compiled to help and support through the creation of learning resources, written language supports, and mathematics, chemistry, and study resources.
Please contact Accessibility Services to book a virtual appointment with a Learning Specialist. School Messenger Service: Sign up to receive urgent/important messages such as safety alerts, work disruptions etc. sent via text, email or phone. Student Association: Provides services, leadership opportunities, and support. We advocate for Keyano College students on many issues. Student login and email: Directions on how ow to access to your Self Service, Moodle/iLearn, and student email. If you are having issues with your student account, you can contact the ITS Helpdesk. |
| Library |
For more information on online resources, services, and supports please Contact the Library. |
| Student Records and Transcripts |
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Transcripts are an official record of all courses you have completed at educational institutions.
For more information, please contact the Office of the Registrar. |
| Other |
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Forms: A list of over 25 forms available including the following:
Information, and many more... International Students: How to connect with the Student Association, Multicultural Services, and/or Student Life; adjusting to Canada. Student Policies & Procedures: Keyano College is committed to sustaining a vibrant, respectful, and safe learning environment for all members of the college community, where members are in turn committed to the values of academic integrity, mutual respect and personal responsibility. All students are encouraged to review the policies and procedures. |
Student Services is here to help students. Please email and we will follow up with you to determine how best to assist. All of our Student Services employees offer face-to-face online support.
- For help with homework or assignments contact the Skill Centre.
- For help with time management, organization, study skills email Academic Success.
- For learning accommodations contact Accessibility Services.
- For Mental Health support please email Wellness Services.
- For library services support contact the Library.
- For student advising email Student Advisors.
Updates for students
| Student updates |
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May 26 - Keyano College to Deliver Majority of Fall Courses Online May 4, 2020 - Keyano delaying Spring Semester start until May 11 April 22, 2020 - New measures to support students affected by COVID-19 |
| April 7, 2020 - Winter Semester Completion - Exams, Final Grades |
| We know that you are or may be facing many challenges during these unprecedented times. Keyano is committed to support you in completing your courses and programs.
Final Grades and Course Outlines Final grades for Winter 2020 credit courses will be assigned as per the course outline. Generally, these are letter grades, with the exception of College Preparation and Trades programs who report in percentage, and some courses which are identified as Pass/Fail. As part of the transition to remote learning, instructors may have updated the course evaluation scheme in the course outline. Your instructor will communicate the revised course evaluation and post it in Moodle. If you are struggling to complete your courses, please contact your instructor and/or chairperson to explore course completion options. Exams Final Exams for Keyano College courses will be administered at the end of the Winter 2020 semester at the discretion of instructors. Instructors are exploring alternative assessment such as open book exams and final assignment instead of a final exam. If final examinations are to be completed, the exam will be done remotely to keep everyone safe. Your instructor will provide you details about how the exam will be administered online. Exam period is from April 14 – April 22. See Keyano’s Winter 2020 exam schedule for your exam dates and times. Student Supports Student Services is here to help students. For help, please email and we will follow up with you to determine how best to help. All of our Student Services employees offer face-to-face on-line support.
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| March 20, 2020 - Important student update, item retrieval |
| Please note: Students and staff who need to retrieve belongings, will have access to the main campus on Monday, March 23 and Tuesday, March 24 between 8:30 a.m. and 4:30 p.m.
Important: After Tuesday, March 24, staff (other than executive, facilities, and some IT) will require approval from their VP or an Executive Committee member for access. All will need to sign in and out with Security at Entrance F in the Main Clearwater Campus. Facilities will begin the process of shutting down buildings after Tuesday. Students requiring access to computers for course completion will be accommodated through Housing. We apologize for any inconvenience. As always, our top priority is the health and safety of our staff and students, as well as community. We encourage all to continue to practice social distancing and proper personal hygiene (proper and regular hand washing) at all times. For the most up to date information on Keyano’s response to the pandemic, visit Keyano.ca/coronavirus. For the most up-to-date information about COVID-19, please visit the Government of Canada and Alberta Health websites. Please also opt in to our messaging system, SchoolMessenger, for urgent and important messages. |
| March 20, 2020 - Emergency financial support for students |
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Students can apply for emergency financial support through the Government of Alberta that covers,
Even if you're from another province you can apply, as technically you're an Albertan resident while at college, however, it is better that you contact you home province first. Visit the Government of Alberta's emergency financial assistance webpage to find out more. The federal government is also placing a six-month interest-free moratorium on the repayment of Canada Student Loans for all individuals currently in the process of repaying these loans. Alberta Student Loan repayments will be paused for six months, beginning March 30, 2020. |
| March 19, 2020 - Convocation Cancelled |
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The COVID-19 pandemic continues to present unprecedented challenges for all Albertans and for our Keyano community. Given the rapidly evolving situation, Keyano College will cancel the 2020 Convocation ceremonies planned for this spring. Graduating students will receive their parchments through Canada Post. We realize this is disappointing for many. Please note, although convocation ceremonies are cancelled, we are taking measures to ensure, where possible, studies can be completed online and successful students can graduate.
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| March 18, 2020 - COVID-19 information for apprentices |
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The March-April and May-June intakes for apprenticeship training are cancelled. Refunds will be automatically processed, there is no need to contact the Office of the Registrar for confirmation at this time. Refunds will be sent to the address identified in your MyTradeSecrets account. Apprentices who started technical training before March 2, 2020 will be contacted and advised by their institution about next steps for distance learning options, assessments and completion. Apprentices who complete the program and are in good academic standing will not be required to challenge the provincial theory or practical examinations. For more information please visit the provinces trades website. You can also contact the AIT Information Line at 1-800-248-4823 if you need information or wish to discuss your apprenticeship. |
| March 18, 2020 - Update for Power Engineering Coop 3rd & 4th class |
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Thank you for your patience while we work through the logistics of resuming delivery of Keyano’s Power Engineering COOP program.
Your instructors will contact you directly via email to share the updated schedule and course information. |
| March 18, 2020 - Update for Continuing Education students |
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We are currently in the process of converting our programs below to online delivery. To register for any upcoming online courses, please log into Self Service or call Office of the Registrar at 791-4801, or email Continuing Education registration. If you are registered in any of these programs up until the end of April, we will be contacting you for more information. Online courses will be delivered via Moodle and Microsoft Teams software. Please ensure that you can log into your Keyano Mail account. Take our fully developed online Asset Planning & Management program! Our online partners also offer training opportunities! See online courses available with Ed2Go, MindEdge, CarriersEdge, Contendo and Speech Science. Students affected by cancellations or postponement of the following courses will be contacted directly. |
| March 16, 2020 - Student notice |
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As an update to our earlier notice, please note that students will be allowed access to College buildings to access or remove personal property as well as to use college computers and study areas. Classes remain cancelled. Over the coming days we will be moving courses online and will communicate more with you at later time about that. We encourage all students to practice social distancing and proper personal hygiene (proper and regular hand washing) at all times. Please note: We will require students to wear students IDs while using College facilities. This remains a quickly changing situation and we ask that all students check their emails regularly. We encourage all students to also sign up for SchoolMessenger. We ask any students experiencing food insecurities to watch for future communications. For official information on the COVID-19 outbreak please visit the Government of Alberta webpage. |
International Student FAQ
As the COVID-19 situation is continually evolving, Immigration, Refugees and Citizenship Canada (IRCC) continue to make updates and revisions to their policies and procedures. While Keyano College strives to provide you with information that is as updated as possible, for the most recent updates please continue to monitor the following resources for the latest information as it is made available directly from IRCC and other government departments.
- IRCC Novel Coronavirus (COVID-19) — Program delivery instructions
- How the coronavirus disease (COVID-19) is affecting immigration, refugees, citizenship and passport services
FAQ's
Programs and courses
| I’m curious if there is a plan to keep fall courses online for the duration of the semester, or if students should be expecting to go from online courses to in person lectures mid way through the semester (If health officials suggest this is okay to do so)? |
| Classes will be offered online with the exception of labs, shops and work place and other practical experiences. It is anticipated that courses will be offered on a schedule and that students will be expected to be available for online instruction during the set schedule, although exceptions may exist. The goal is that the format for course delivery will not change throughout the semester. |
| It seems the U of A is doing online courses in the fall. I’m in my 4th year of Bachelor of Education doing it at the Keyano Campus. Is there any plans on having those classes in an online format also? |
| Fall courses in year 4 of the education program will have an online component but we are not sure exactly what that will look like yet. Students will be notified via their ualberta email accounts when those details have been sorted out. |
| I am a second year college student who finished a year of Pre-Nursing. With the conditions of the virus going on, and being an Aboriginal applicant, will the applicant acceptance for April 15th still be in motion? I have not gotten any response since it still says pending. What will happen to those who get accepted into the BScN program for 2020-2021? And when will I know if I get accepted or not? |
| Qualified nursing applications have not been evaluated at this time and a date to do this has not been set. The nursing program is particularly affected by the COVID-19 crisis which has caused the clinical practice education experiences to be disrupted, like all other programs. As we work to address these challenges our acceptance of applicants has been delayed. We intend to have admission decisions made by June 30. Thank you for your patience as we work through the challenges of our current time. We also commend you for your commitment to pursuing the nursing profession during this public health emergency. |
| I was accepted for the Power Engineering program that is supposed to start in the fall. Are there any anticipated disruptions on the start date. Or is there any information you can provide for students starting school for Fall 2020. |
| The program is still scheduled to run this fall. Please note the The Power Lab course for May. Students who have submitted an application for the Co-op program can forward all questions to the Admissions Office. For general questions about our programs, Power Engineering CML, Power Engineering Coop, and Power Lab, can be forwarded to the Office of the Registrar and powerprocess@keyano.ca. If a student would like to register into the Power Engineering Online course, please forward them to the Registrar Office. |
Student Services
| Can we still access student services, such as the Skill Centre, Library, and Academic Success Coach Services? |
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Yes, in response to COVID-19 and to protect the health, safety and wellness of our College community, Keyano College is committed to maintaining services remotely for students who are currently self-isolating. If you have a scheduled appointment or wish to make an appointment with one of our services, please contact us by email and we will communicate with you concerning the available options.
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| Can we still access tutoring and wellness services? |
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Yes, Wellness Services and Skill Centre staff are still working one to one with students over the phone or video conferencing. Students should contact them by email. Please note, we no longer have peer tutors available.
Students can contact tutors directly, depending on your needs.
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Financial
| Is there emergency financial support for students? |
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Yes, students can apply for emergency financial support through the Government of Alberta that covers,
Even if you're from another province you can apply, as technically you're an Albertan resident while at college, however, it is better that you contact you home province first. Visit the Government of Alberta's emergency financial assistance webpage to find out more. The federal government is also placing a six-month interest-free moratorium on the repayment of Canada Student Loans for all individuals currently in the process of repaying these loans. Alberta Student Loan repayments will be paused for six months, beginning March 30, 2020. |
Other
| I have applied for a program and I need past official transcripts to be sent to Keyano. My previous schools are closed, and unable to send out official transcripts. Has the deadline been extended for transcripts to be submitted? |
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Admission requirements and dates are program specific so we cannot give a general answer to that question. Our suggestion is to email a copy of all unofficial transcripts to the Admissions Office and at that time you can ask questions that are specific to your program admission requirements. Admissions is currently backlogged. We are answering emails in the order they were received. We will get to yours. Please be patient. |
| Will international students be getting an extension to apply for the renewal of their study permits? |
| For information on applying for a study visa including the processing time, please visit the Immigration, Refugees and Citizenship Canada (IRCC) website. |
Wellness tips
Wellness Services understands that this is a time of high anxiety and will be providing wellness tips and resources to help you better deal with the rapidly changing situation.
| Tips and resources | ||||||||||||||||
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Please contact Wellness Services if you would like to see a specific topic covered.