Student Information
Latest Updates FAQ's Wellness Services
Keyano College is closely monitoring COVID-19 and is following the advice of Alberta Health Services and other reliable agencies as the situation evolves. Please note, this webpage will be updated regularly as part of the effort to keep our students informed with the most up-to-date information.
Student Supports and Services - Spring 2020
Due to the continuing situation with the Covid-19 pandemic, the following support services will be offered virtually. All student services are available during Keyano business hours: Monday to Friday, 8:30 a.m. - 4:30 p.m.
| Accessibility and Accommodation |
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If you have a functional limitation or disability, Accessibility Services will support you by providing accommodations, adaptive technologies and learning strategies to facilitate your learning. |
| Financial |
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Scholarships & Bursaries: Keyano College offers scholarships, bursaries, and awards to celebrate our students' achievements and provide financial support for your studies.
Financial Aid: Keyano College students who demonstrate financial need can apply for financial aid to cover the cost of tuition and fees.
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| Health Services |
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Heath & Dental Benefits: Health and dental benefits are available for students through the Student Association of Keyano College (SAKC), in partnership with insurance provider Student care. Health Services: Health Services are free to all students. Please contact Health Services to schedule a virtual appointment for confidential nursing support. |
| Learning Help and Support |
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Learning Help and Support: Online resources compiled to help and support through the creation of learning resources, written language supports, and mathematics, chemistry, and study resources.
Please contact Accessibility Services to book a virtual appointment with a Learning Specialist. School Messenger Service: Sign up to receive urgent/important messages such as safety alerts, work disruptions etc. sent via text, email or phone. Student Association: Provides services, leadership opportunities, and support. We advocate for Keyano College students on many issues. Student login and email: Directions on how ow to access to your Self Service, Moodle/iLearn, and student email. If you are having issues with your student account, you can contact the ITS Helpdesk. |
| Library |
For more information on online resources, services, and supports please Contact the Library. |
| Student Records and Transcripts |
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Transcripts are an official record of all courses you have completed at educational institutions.
For more information, please contact the Office of the Registrar. |
| Other |
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Forms: A list of over 25 forms available including the following:
Information, and many more... International Students: How to connect with the Student Association, Multicultural Services, and/or Student Life; adjusting to Canada. Student Policies & Procedures: Keyano College is committed to sustaining a vibrant, respectful, and safe learning environment for all members of the college community, where members are in turn committed to the values of academic integrity, mutual respect and personal responsibility. All students are encouraged to review the policies and procedures. |
Student Services is here to help students. Please email and we will follow up with you to determine how best to assist. All of our Student Services employees offer face-to-face online support.
- For help with homework or assignments contact the Skill Centre.
- For help with time management, organization, study skills email Academic Success.
- For learning accommodations contact Accessibility Services.
- For Mental Health support please email Wellness Services.
- For library services support contact the Library.
- For student advising email Student Advisors.
Updates for students
| View the latest student updates | ||||||||||||||||
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May 26 - Keyano College to Deliver Majority of Fall Courses Online. May 4, 2020 - Keyano delaying Spring Semester start until May 11 April 22, 2020 - New measures to support students affected by COVID-19
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FAQ's
Programs and classes
| I’m curious if there is a plan to keep fall courses online for the duration of the semester, or if students should be expecting to go from online courses to in person lectures mid way through the semester (If health officials suggest this is okay to do so)? |
| Classes will be offered online with the exception of labs, shops and work place and other practical experiences. It is anticipated that courses will be offered on a schedule and that students will be expected to be available for online instruction during the set schedule, although exceptions may exist. The goal is that the format for course delivery will not change throughout the semester. |
| It seems the U of A is doing online courses in the fall. I’m in my 4th year of Bachelor of Education doing it at the Keyano Campus. Is there any plans on having those classes in an online format also? |
| Fall courses in year 4 of the education program will have an online component but we are not sure exactly what that will look like yet. Students will be notified via their ualberta email accounts when those details have been sorted out. |
| I am a second year college student who finished a year of Pre-Nursing. With the conditions of the virus going on, and being an Aboriginal applicant, will the applicant acceptance for April 15th still be in motion? I have not gotten any response since it still says pending. What will happen to those who get accepted into the BScN program for 2020-2021? And when will I know if I get accepted or not? |
| Qualified nursing applications have not been evaluated at this time and a date to do this has not been set. The nursing program is particularly affected by the COVID-19 crisis which has caused the clinical practice education experiences to be disrupted, like all other programs. As we work to address these challenges our acceptance of applicants has been delayed. We intend to have admission decisions made by June 30. Thank you for your patience as we work through the challenges of our current time. We also commend you for your commitment to pursuing the nursing profession during this public health emergency. |
| I was accepted for the Power Engineering program that is supposed to start in the fall. Are there any anticipated disruptions on the start date. Or is there any information you can provide for students starting school for Fall 2020. |
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The program is still scheduled to run this fall. Please note the The Power Lab course for May is cancelled. Students who have submitted an application for the Co-op program can forward all questions to the Admissions Office. For general questions about our programs, Power Engineering CML, Power Engineering Coop, and Power Lab, can be forwarded to the Office of the Registrar and powerprocess@keyano.ca. If a student would like to register into the Power Engineering Online course, please forward them to the Registrar Office. |
| How will the labs for Bio30 work? |
| The whole course will be done online and this inevitably will consist of students doing virtual labs online. |
| Are Spring 20 College Prep courses self-paced or are students required logging in during class times? |
| The spring courses will be run in the asynchronous model meaning that students will not have to log on during specific times for a formalized lecture. Faculty are working on creating virtual office hours, videos/audio recordings to outline assignment requirements and/or provide lectures. Faculty will guide the delivery of the course and be in regular contact with students but there is no expectation for students to be in class online from 9 a.m. -12 p.m. everyday. We feel that this method of delivery will provide more flexibility for students especially under the current circumstances. |
| Are CELPIP exams cancelled? |
| Yes, everything as been cancelled. Paragon Testing will be in touch with students for rescheduling once we are open again. If students want a refund they will have to contact Paragon Testing directly. |
| Is the Coronavirus effecting admissions at all? I know most of the nursing program clincals have been cancled and are now taking place in fall. Will that effect the admission into the nursing program if you are applying for first year? Also has Keyano College started sending out acceptances for nursring yet? |
| We are continuing to process applications for admissions. Final program capacity decisions and admission decisions for nursing have not been made at this time. As we are dealing with the current situation, decisions such as these are being postponed until we are in a more stable environment. Watch our website for updates. |
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When will we know about spring classes: what classes are cancelled, getting textbooks, etc? |
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At this time, Spring classes are scheduled to continue as virtual or on-line learning opportunities. Advisors will be in contact with students if there are any changes to scheduled classes that students have registered for. Students are able to order materials and books through the Keyano Bookstore website. At this time we will be processing orders once a week and will arrange for students to either pick up the order at security or we can drop them off to their doorstep. Of course, if required, we can process orders more often. If anyone has any questions we are here to help and assist the faculty and students during this challenging time. Any bookstore questions can be directed to the Keyano Bookstore webpage. |
| What’s happening with Continuing Education courses? |
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We are currently in the process of converting our programs below to online delivery. To register for any upcoming online courses, please log into Self Service or call Office of the Registrar at 791-4801, or email Continuing Education registration. If you are registered in any of these programs up until the end of April, we will be contacting you for more information. Online courses will be delivered via Moodle and Microsoft Teams software. Please ensure that you can log into your Keyano Mail account. Take our fully developed online Asset Planning & Management program! Our online partners also offer training opportunities! See online courses available with Ed2Go, MindEdge, CarriersEdge, Contendo and Speech Science. Students affected by cancellations or postponement of the following courses will be contacted directly. |
| Considering that the college and the Office of the Registrar is closed, can you reassure students that if they are eligible and need a supplemental exam they will still get one? |
| We are considering many implications for final exams, including supplemental exams and as we work through the challenges of an on-line learning environment, we will keep students informed of our solutions to the challenges they are facing. We very much want students to be successful, so we are considering many different options. Final exam decisions will be made and communicated prior to April 9. |
Student Services
| Can we still access student services, such as the Skill Centre, Library, and Academic Success Coach Services? |
| Yes, in response to COVID-19 and to protect the health, safety and wellness of our College community, Keyano College is committed to maintaining services remotely for students who are currently self-isolating.
If you have a scheduled appointment or wish to make an appointment with one of our services, please contact us by email and we will communicate with you concerning the available options. |
| Can we still access tutoring and wellness services? |
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Yes, Wellness Services and Skill Centre staff are still working one to one with students over the phone or video conferencing. Students should contact them by email. Please note, we no longer have peer tutors available. Students can contact tutors directly, depending on your needs. Kaustav Das - Math (including business and engineering math) |
Financial
| We students be refunded for Convocation gown orders? |
| Yes, all students who RSVP’d for Convocation and ordered and paid for their gown will be refunded directly from Gaspard. |
| Is there emergency financial support for students? |
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Yes, students can apply for emergency financial support through the Government of Alberta that covers,
Even if you're from another province you can apply, as technically you're an Albertan resident while at college, however, it is better that you contact you home province first. Visit the Government of Alberta's emergency financial assistance webpage to find out more. The federal government is also placing a six-month interest-free moratorium on the repayment of Canada Student Loans for all individuals currently in the process of repaying these loans. Alberta Student Loan repayments will be paused for six months, beginning March 30, 2020. |
Other
| I’ve requested an Proof of Enrolment letter/transcript. Where/how do I pick it up? |
| As most of the Registrar’s Office staff are working remotely, processing and service times for many of our services have increased, including requests for proof of enrolment letters, official transcripts, supporting admission documents, etc. As we continue to work remotely letters will be emailed only to your Keyano student email. Requests for Proof of Enrolment letter will only be sent out by email.
At this time, we are unable to provide hardcopy official transcripts. The last official transcripts were printed on May 28, 2020 and mailed via Canada Post standard mail. Please note that the pickup option has also been suspended. In the interim, we will email unofficial transcripts, at your request, to third parties. We will confirm your academic record as of the date sent by including an official signed letter with your unofficial transcript. Once normal operations have resumed, we will forward your official transcript via Canada Post standard mail as requested. Requests for study extension letters and Post-Graduation Work Permit letters should be emailed to Registrar@keyano.ca from their @keyanomail.ca email address with Proof of Enrolment request form. All student forms are available as a fillable PDF at www.keyano.ca/forms. |
| I need to retrieve items from my locker to study for exams. I was not able to access the school on the 2 short notice days provided. Is there anyway I can get in and get my stuff? |
| Please contact your instructor, who can get authorization from a VP to set up a time to retrieve your items. |
| I have applied for a program and I need past official transcripts to be sent to Keyano. My previous schools are closed, and unable to send out official transcripts. Has the deadline been extended for transcripts to be submitted? |
| Admission requirements and dates are program specific so we cannot give a general answer to that question. Our suggestion is to email a copy of all unofficial transcripts to the Admissions Office and at that time you can ask questions that are specific to your program admission requirements.
Admissions is currently backlogged. We are answering emails in the order they were received. We will get to yours. Please be patient. |
| Will international students be getting an extension to apply for the renewal of their study permits? |
| For information on applying for a study visa including the processing time, please visit the Immigration, Refugees and Citizenship Canada (IRCC) website. |
| Can we still use the computer commons for homework once in a while? |
| We will have three computers and a printer setup in Clearwater Hall for people without a computer or the ability to print. We had not considered quiet space at this time, but if there is a need we can see if there is an acceptable space available. |
| Should we return our lock to our lockers? |
| Yes, if you're able to do so, please return your lock to SAKC. |
Wellness Services
Wellness Services would like to reiterate that the Mental Health Coordinators are still working remotely for our students. Jane and Natali can provide sessions either by telephone, Microsoft Teams or Zoom to help reduce anxiety and/or for any emotional support students may need during these times.
Natali is still providing Strong Inventory assessments for those students who are unsure of their future study and career plans.
To make an appointment please email Wellness Services.
Wellness Tips
Wellness Services understands that this is a time of high anxiety and will be providing wellness tips and resources to help you better deal with the rapidly changing situation.
| Tips and resources | ||||||||||||||
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Some Other Solutions - health and wellness services Online Drop-in Mindfulness virtual sessions Managing anxiety - COVID-19 and Your Mental Health Mental Health Considerations during COVID-19 Outbreak - World Health Organization 3 Tips To Overcome Anxiety About The eLearning Environment
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Please contact Wellness Services if you would like to see a specific topic covered.