Professional Development

Course Schedule 2019/2020

Course Code Semester Course Date/Day Time Room Tuition
CETEAMB302-01  Fall Active Listening September 28, 2019 (Sat) 8am - 4pm BL252 $195 + GST 
CECOMM502-01   Fall Effective Presentations  October 19 & 20, 2019 (Sat-Sun) 8am - 4pm BL144 $345 + GST 
CETEAMB503-01  Fall Communicating Under Stress October 26, 2019 (Sat)  8am - 4pm  BL252 $195 + GST
CETEAMB512   Fall Collaboration in a Multigenerational Workplace November 23, 2019 (Sat) 8am - 4pm BL254 $195 + GST
CEWRITE500-01 Fall Introduction to Reports and Proposals December 6, 2019 (Fri) 8am - 4pm BL252 $195 + GST

 

Courses

Communication Series Program Overview

The Communication & Leadership Training courses are ideal for invidivuals who want to develop or improve their skills in communicating, presenting and writing. The program will give you the methods and tools to sharpen your management and supervisory skills.

 Active Listening

How do you feel when someone listens to you? How would your job be impacted if you really listened to the people with whom you interact? By learning and utilizing effective listening skills including; attending behaviours, questioning techniques, paraphrasing and summarizing you will learn to become someone who doesn't just hear words, but really listens.

 

After completing this one day course, participants will be able to:

  • identify attending behaviours
  • list various questioning techniques
  • demonstrate paraphrasing and summarizing
  • practice effective listening skills
 Collaboration in a Multigenerational Workforce

From Baby Boomers to Gen Y, each generation has its own style and attitude that may often cause confusion and conflict among co-workers. This course will help you find optimal performance from everyone in the workforce through understanding the demographic trends impacting the way we work today.

 

After completing this one day course, participants will be able to:

  • discuss current and future demographic trends
  • outline the impact of demographics and generational differences on communication
  • identify communication style and attitude differences of various generational groups
 Communicating for Success

We all have an idea of how we are perceived, and in what areas we have strengths and weaknesses. Through gathering of feedback on personal and work behavior, using smart questioning techniques and active listening you will get your whole picture. Practice a collaborative approach to communication, through giving and receiving feedback and planning for change, so that your communications will be successful.

 

After completing this two day course, participants will be able to:

  • identify their personal communication strengths and weaknesses
  • outline ways to gather feedback on personal and work behaviour
  • demonstrate smart questioning techniques and active listening skills
  • practice a collaborative approach to communication including giving and receiving feedback
Communicating Under Stress

Does responding to angry email messages, speaking up in meetings, or confronting someone annoying, leave your tongue tied? Have you wondered how to handle complaints in a way that leaves your client smiling? In this course, you will learn to handle some of the most challenging workplace situations by using exact wording to respond and initiate discussion. The focus of this course is on direct, honest, supportive and productive communication.

After completing this one day course, participants will be able to:

• discuss ways to effectively contribute in meetings

• identify options for dealing with difficult people and difficult situations

• outline ways to respond to verbal and written complaints, angry messages, and sensitive situations

• demonstrate ways to communicate under stressful situations

 Effective Presentations
Are you asked to make presentations at work? Whether you need to persuade people or simply share information this powerful 2-day course will provide you with all the skills you need to make effective presentations. The course includes creating and editing presentations, using PowerPoint as well as developing notes and handouts. You will evaluate your current public speaking skills and at the end of this course you will deliver an actual 10 minute presentation that will be reviewed by other participants and instructor.

 

After completing this two day course, participants will be able to:

• identify different types of presentations

• explain the appropriate use for each type of presentation

• deliver an informal 2-3 minute speech

• determine the advantages of various types of visual aids and how to incorporate them in a presentation

• create several types of visual aids

• demonstrate use the use of non-verbal communication aids in a presentation

• deliver a formal 5-7 minute business presentation
 Introduction to Report and Proposal Writing

Are you dreading writing reports? Does it take you an eternity to finish a proposal? Have you ever had rejected proposals? This one day workshop will provide you with knowledge and writing tips that you can immediately apply at work. You will also gain tools for effective analysis and outline, and discover how to use appropriate language through hands-on exercises. Topics covered are:

  • 7 steps for report writing
  • 4 types of proposals
  • charting your audience
  • technical level
  • decision-making level
  • report elements
  • editing checklist
  • tackling the tone

After this one day course, participants will be able to:

  • gain tools for effective analysis and outlines
  • determine how to use appropriate language
  • identify 7 steps of report writing and 4 types of proposals
  • discussing making reports and propsals suitable for the audience
  • outline elements of editing and tone.

 Time Management

Time is money, the saying goes, and lots of it gets lost in disorganization and disruption.  We also deal with a constant barrage of technology, people, and tasks that can contribute to that disorganization. Many people find that they flit from one task to another, trying to get everything done.  In this one-day workshop, you will learn how to make the most of your time by getting a grip on your workflow and office space, using your planner effectively, and delegating some of your work to other people

 Contract Negotiation and Administration

This course applies the practices the methods of managing a contract by understanding how to conduct contract negotiations, preparing for successful meetings and maintaining the contract on positive terms. Examples used throughout the course are primarily based on construction project contracts which can be among the most complex. Complex stakeholder negotiations however, are also addressed. The course is highly participative, fun and interactive and focuses on developing your skills in applying basic negotiation, meeting and contract management techniques.

At the conclusion of this course, the students will be able to work independently as well as in a team to:

  1. Understand Negotiation and Contract Management
  2. The importance of Maintaining Good Communication
  3. Contract Negotiation Planning.
  4. Negotiation Styles and Tactics.
  5. Conduct of a Meeting.
  6. Know the Special Types of Meetings
  7. Manage the Contract during its Term
  8. Apply Contract Compliance
  9. Conduct Renewal and Relationship Management
  10. Resolve Contract Disputes