Communication Skill Development

Communication Series Program Overview

The Communication & Leadership Training courses are ideal for invidivuals who want to develop or improve their skills in communicating, presenting and writing. The program will give you the methods and tools to sharpen your management and supervisory skills.

Active Listening

How do you feel when someone listens to you? How would your job be impacted if you really listened to the people with whom you interact? By learning and utilizing effective listening skills including; attending behaviours, questioning techniques, paraphrasing and summarizing you will learn to become someone who doesn't just hear words, but really listens.

After completing this one day course, participants will be able to:

  • identify attending behaviours
  • list various questioning techniques
  • demonstrate paraphrasing and summarizing
  • practice effective listening skills
 Collaboration in a Multigenerational Workforce

From Baby Boomers to Gen Y, each generation has its own style and attitude that may often cause confusion and conflict among co-workers. This course will help you find optimal performance from everyone in the workforce through understanding the demographic trends impacting the way we work today.

After completing this one day course, participants will be able to:

  • discuss current and future demographic trends
  • outline the impact of demographics and generational differences on communication
  • identify communication style and attitude differences of various generational groups
 Communicating for Success

We all have an idea of how we are perceived, and in what areas we have strengths and weaknesses. Through gathering of feedback on personal and work behavior, using smart questioning techniques and active listening you will get your whole picture. Practice a collaborative approach to communication, through giving and receiving feedback and planning for change, so that your communications will be successful.

After completing this two day course, participants will be able to:

  • identify their personal communication strengths and weaknesses
  • outline ways to gather feedback on personal and work behaviour
  • demonstrate smart questioning techniques and active listening skills
  • practice a collaborative approach to communication including giving and receiving feedback
Communicating Under Stress

Does responding to angry email messages, speaking up in meetings, or confronting someone annoying, leave your tongue tied? Have you wondered how to handle complaints in a way that leaves your client smiling? In this course, you will learn to handle some of the most challenging workplace situations by using exact wording to respond and initiate discussion. The focus of this course is on direct, honest, supportive and productive communication.

After completing this one day course, participants will be able to:

• discuss ways to effectively contribute in meetings

• identify options for dealing with difficult people and difficult situations

• outline ways to respond to verbal and written complaints, angry messages, and sensitive situations

• demonstrate ways to communicate under stressful situations

 Effective Presentations
Are you asked to make presentations at work? Whether you need to persuade people or simply share information this powerful 2-day course will provide you with all the skills you need to make effective presentations. The course includes creating and editing presentations, using PowerPoint as well as developing notes and handouts. You will evaluate your current public speaking skills and at the end of this course you will deliver an actual 10 minute presentation that will be reviewed by other participants and instructor.

After completing this two day course, participants will be able to:

• identify different types of presentations

• explain the appropriate use for each type of presentation

• deliver an informal 2-3 minute speech

• determine the advantages of various types of visual aids and how to incorporate them in a presentation

• create several types of visual aids

• demonstrate use the use of non-verbal communication aids in a presentation

• deliver a formal 5-7 minute business presentation
 Introduction to Report and Proposal Writing

Are you dreading writing reports? Does it take you an eternity to finish a proposal? Have you ever had rejected proposals? This one day workshop will provide you with knowledge and writing tips that you can immediately apply at work. You will also gain tools for effective analysis and outline, and discover how to use appropriate language through hands-on exercises. Topics covered are:

  • 7 steps for report writing
  • 4 types of proposals
  • charting your audience
  • technical level
  • decision-making level
  • report elements
  • editing checklist
  • tackling the tone

After this one day course, participants will be able to:

  • gain tools for effective analysis and outlines
  • determine how to use appropriate language
  • identify 7 steps of report writing and 4 types of proposals
  • discussing making reports and proposals suitable for the audience
  • outline elements of editing and tone.


Time Management
Time is money, the saying goes, and lots of it gets lost in disorganization and disruption.  We also deal with a constant barrage of technology, people, and tasks that can contribute to that disorganization. Many people find that they flit from one task to another, trying to get everything done.  In this one-day workshop, you will learn how to make the most of your time by getting a grip on your workflow and office space, using your planner effectively, and delegating some of your work to other people,
Contract Negotiation and Administration
This course applies the practices the methods of managing a contract by understanding how to conduct contract negotiations, preparing for successful meetings and maintaining the contract on positive terms. Examples used throughout the course are primarily based on construction project contracts which can be among the most complex. Complex stakeholder negotiations however, are also addressed. The course is highly participative, fun and interactive and focuses on developing your skills in applying basic negotiation, meeting and contract management techniques.

At the conclusion of this course, the students will be able to work independently as well as in a team to:

  1. Understand Negotiation and Contract Management
  2. The importance of Maintaining Good Communication
  3. Contract Negotiation Planning.
  4. Negotiation Styles and Tactics.
  5. Conduct of a Meeting.
  6. Know the Special Types of Meetings
  7. Manage the Contract during its Term
  8. Apply Contract Compliance
  9. Conduct Renewal and Relationship Management
  10. Resolve Contract Disputes

Textbook: Construction Contracts. Keith Collier, Third Edition. Prentice Hall. Upper Saddle River, New Jersey: 2003

Critical Elements of Customer Service
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
  • Demonstrate a customer service approach
  • Understand how your own behavior affects the behavior of others
  • Demonstrate confidence and skill as a problem solver
  • Apply techniques to deal with difficult customers
  • Make a choice to provide customer service 
Conflict Resolution: Getting Along in the Workplace
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This two-day course will give participants the tools that will help you resolve conflict successfully and produce a win-win outcome.
Power Engineering 2nd Class Paper A1 Tutoring

Get tutoring help for the PE2A1 exam!

This exam is required for 3rd class Power Engineers to move to a 2nd class upon successful completion of the 1st PE2A1 exam. PE2 Certification required specified relevant work experience and the passing of 6 long answer examinations of which PE2A1 is most difficult.

Prerequesite: Valid 3rd Class Power Engineer Certificate

Required materials: scientific calculator similar to Casio FX 991

Recommended Textbooks (order through Keyano Bookstore):

  • Pan Global PE2A1 textbook
  • Pan Global ASME 2018 Extract Vol. 1
  • Pan Global ASME 2018 Extract Vol. 2
API 570 Examination Preparation Course

This class is an intense one-week (5 instructional days) course designed to prepare the participant to take the API-570 Piping Inspector Certification Examination. The course is also beneficial for design, maintenance, fabrication, engineering, reliability, and repair personnel of process piping systems interested in learning more about the Codes and how to navigate through them.

(Next Course Scheduled for December 9 - 13, 2019)

The course will include detailed instruction in:

  • Calculations
  • Corrosion rate and remaining life determination
  • Maximum Allowable Working Pressure (MAWP)
  • Minimum Required Thickness
  • Evaluation of Locally Thinned Areas
  • Pressure Testing Requirements
  • Inspection Frequency Determination
  • Welding and Nondestructive Testing Requirements
  • Repairs and Alterations
  • Daily Quizzes
  • Practical Example Examinations

The course will be based on the Codes and Standards required by API for the February 2020 exam window.
Exam candidates are responsible for contacting API to register and apply to write the exam.
The deadline to register with API for the February 14 - 28, 2020 Exam Window is December 13, 2019.

Reference Material:
Participants are required to have access to the edition of the Codes, Standards, and Recommended Practices detailed in the applicable “Publications Effectivity Sheet. To best prepare for the use of electronic code access during the exam, students are required to bring laptops or tablets with these codes for use during the class.
API 570 Effectivity Sheet
API 570 Body of Knowledge

Please ensure you obtain authorized documents from one of API’s redistributors:

Techstreet:; Phone: 1-855-999-9870

HIS Documents:; Phone: 1-800-267-8220

The cost of the course is $1,895.00 + GST and does not include the necessary code books.

For more information or to register please call Lisa Starks at 780-791-4988 or email

Course Schedule 2020/2021

Course Code Semester Course Date/Day Time Room Tuition
 CEDEVAD200-INT  Fall  Contract Negotiations & Administration  Nov 14-15, Nov 28-29, 2020 (Sat-Sun)  8:00am - 4:00pm Online   $1095.00 + GST
CEWRITE500-INT Fall Introduction to Reports & Proposal Writing Nov 15, 2020 (Sun) 8:00am - 4:00pm Online $195 +GST
CEPDCS100-INT Fall Critical Elements of Customer Service

Nov 21-22, 2020


8:00am - 4:00pm Online $375 +GST
CEDEVAD200-01 Winter  Contract Negotiations & Administration

 Mar  6-7, 27-28, 2021 (Sat-Sun)

8:00am - 4:00pm TBA 1095.00 + GST
CEWRITE500-01 Winter Introduction to Reports & Proposal Writing

 Apr 3, 2021 (Sat)

8:00am - 4:00pm TBA $195 + GST
CEPDCS100-01 Spring Critical Elements of Customer Service

 May 8-9, 2021 (Sat-Sun)

8:00am - 4:00pm TBA $375 +GST