Professional Business Communication

Keyano College's Professional Business Communication Certificate program can help you gain the knowledge, confidence and skills to succeed in the Canadian workplace. If you're an internationally educated professional, you'll benefit from cultural competency training and improving your Canadian workplace communication. You'll learn how to improve your verbal and written skills and write reports and emails as you advance your career.

Admission requirements

Canadian Language Benchmark Level  6 to 8.

You must take a Canadian Language Benchmark Placement Test (CLBPT) before you register for your course.

To complete CLBT, please call 780-792-2688, email or visit the Office of the Registrar for test payment.   Then, please call 780-792-5706 to book your test, indicating your test is for "Professional Business Communication".

Program structure

You will access iLearn for course materials and online components. This increases the accessibility and flexibility of the program. A minimum of 80% attendance is required in all courses as well as completion of all assignments.


Critical English

In our Critical English course, you'll learn how to improve English comprehension, speaking, reading and writing in a professional business context. This includes proper pronunciation of vowel and consonant sounds and to using pauses and speed to communicate more clearly. You'll practice and receive feedback on writing skills as you learn to write messages that are clear and concise. This is a 25-hour course with 21 hours of classroom instruction and 4 hours of assigned homework.

Pronunciation and Accent Reduction Techniques

In Pronunciation and Accent Reduction Techniques, you'll gain pronunciation tools and strategies to improve your spoken English. Lessons will focus on listening skills, intonation and rhythm patterns, word and sentence stress, pausing and thought groups, and on why it is important to slow down when communicating to ensure accurate comprehension. This is a 25-hour course with 21 hours of classroom instruction and 4 hours assigned homework.

Speaking Professionally

Speaking Professionally includes:

  • Cultural Effects on Workplace Communication
  • Strategies for Beginning and Maintaining “Water Cooler” Conversation
  • Common Idioms and Expressions
  • Business Meetings
  • Effective Presentation Skills
  • Networking
  • Workplace Telephone Skills
  • General Conversation Management

This is a 25-hour course with 21 hours of classroom instruction and 4 hours assigned homework. This course includes a 15-minute formal presentation assignment.

Workplace Writing

In our Workplace Writing course, you'll learn how to improve your written workplace communication skills. It covers common workplace vocabulary, expressions, and writing techniques. You'll learn how to write résumés, emails, business letters, and other workplace documents. This is a 25-hour course with 21 hours of classroom instruction and 4 hours assigned homework.

Canadian Workplace Culture

Canadian Workplace Culture is a 36-hour optional course that explores the differences and similarities between Canadian workplace culture and that of your home country. You'll assess your own communication style, enhance your leadership abilities and understand the transition into a new cultural context. You'll learn to use intercultural knowledge to help integrate into the Canadian workplace.

Communication Techniques for Leaders

Communication Techniques for Leaders is a 14-hour optional course that teaches you how to communicate effectively as a leader. Leaders need to be able to distinguish between criticism and constructive feedback and handle challenging communications, including letting someone go or having difficult discussions with workers. This two-day workshop will cover skills and tools for one-on-one and group meetings, presentations, emails, conflicts and crisis.

This course is eligible for credit in the Strategic Leadership in Action Certificate.

Group training

You can request Professional Business Communication as on-demand group training. For more information, please email us or call 780-715-3903.