Membership

Important Membership Updates:

As per new COVID-19 measures announced by the Alberta Government, starting December 12th at 10pm, we are temporarily closed. We will be closed for the duration of the restrictions, which will be in effect a minimum of 4 weeks. 

  • All memberships have been placed on hold. When we re-open, memberships will be take off hold, and you will have the same number of days remaining you had on your membership prior to closure. 
  • No payments will be taken for the duration of the restrictions.
  • Online membership sales will not be available during this time.  

If you have questions, please contact guest.services@keyano.ca . For further information please visit; www.keyano.ca/coronavirus 

 

Due to Covid-19, we closed on March 13th. At that time all memberships were placed on a suspension, and the time was added to the back end upon re-opening. 

  • SSWC Re-opened on September 28th, 2020.
  • Free week was offered to all users September 28th-October 5th, 2020. 
  • Memberships that had been placed on suspension, were reactivated as of October 18th.
  • November 5th continuous pay memberships, and memberships on payment plans were reactivated.

If you have not returned, or would like to cancel your membership, please email helen.meyer@keyano.ca . Thank you for your patronage and stay well. 

 

Membership Information

Becoming a member of the Syncrude Sport and Wellness Centre gives you access to our fitness centre, fieldhouses, running track, as well as many great benefits including:

Membership rates

All rates are subject to GST. Continuous pay memberships are automatically charged to your credit card each month.

Rates for each type of membership

Membership Type

Annual Pass

Four Month Pass

Monthly Pass

Continuous Pay

Day Pass

Adult (18+)

$500.00

$235.00

$65.00

$45.00

$12.00

Senior (55+)

$400.00

$180.00

$55.00

$40.00

$9.00

Couples (18+)

$932.00

$415.00

$110.00

$90.00

$20.00

Youth (13-17)

$285.00

$100.00

$28.00

$22.00

$7.00

One-adult family

$746.00

$295.00

$85.00

$75.00

$21.00

Two-adult family

$1,123.00

$440.00

$130.00

$100.00

$25.00

Super Striders (Track Only)

N/A

N/A

$17

N/A

$2.14

Cancellations and refunds

Expand the sections below for information about cancelling memberships and program registrations.

Memberships

If you wish to cancel your annual membership, you must complete a membership cancellation form and return your parking pass to Guest Services.  

  • Memberships with less than four months remaining will not be refunded. Including 1 week, 1 month, and 4 month memberships.  
  • Memberships sold at a discounted rate or affiliated with a promotion will not be refunded. 
  • There is a $50 administration fee to cancel annual memberships that have been paid in full. This will be deducted from your prorated membership refund.
  • Memberships will not be cancelled until all active parking passes have been returned with your  Membership Cancellation Form.  If parking passes cannot be returned, a $50.00 fee per parking pass will be charged at time of cancellation to be paid at Guest Services.  
  • If cancellation is due to a medical issue please contact helen.meyer@keyano.ca 

The Syncrude Sport & Wellness Centre requires the Membership Cancellation Form prior to the 1st of the month you wish to cancel in.  Cancellations recieved after the 1st of the month will be processed the following month.  No refunds are provided for continious memberships. 

If you have any questions or concerns regarding cancelling your membership, please email our Guest Services Coordinator helen.meyer@keyano.ca 

Programs

If you would like to cancel your registration, please be aware of these restrictions:

  • You can receive a full refund if the cancellation is five or more days before the program start date.
  • If you cancel less than five days from the start date, you will receive a full refund minus a $25 administration fee.
  • If you cancel on or after the program start date, you are not eligible for a refund.
  • If the cancellation is due to a medical issue or specific complaint, please notify Stefanie Dobbin, Fitness and Wellness Manager, at stefanie.dobbin@keyano.ca to determine if we can provide a refund.

The Syncrude Sport and Wellness Centre holds the right to cancel programs due to low registration numbers. Programs will be cancelled within 48 hours of the start date. All registered clients will receive a full refund.