Flood Information

Student Information Student FAQ'sStaff Information News Updates

Keyano College’s campuses are closed for the foreseeable future due to flooding, which is temporarily affecting certain operations and student services. The College has closed all access to campus buildings including residence, Bob Lamb, and the Syncrude Sport and Wellness Centre. While we are working diligently to resume normal operations, we will be updating this webpage with the most-up-to-date information to keep our students informed.

Keyano College has set up a temporary solution to provide students and staff access to college systems as they become available (Webmail, Moodle, Self-service). You can access the portal here using your Keyano College credentials. Please note System Status listed on the portal is subject to change, these are estimates only at this time.

Keyano will still be delivering the Spring semester online as previously planned. Please note the start of the Spring semester will be delayed until Monday May 11, 2020.

Student Information

Applicants

If you have applied or are applying to Keyano College please be advised;

  • Staff do not have access to the Student Information System to accept or process new applications or provide updates on applications in progress at this time.
  • Staff are unable to receive mail, including transcripts.
  • It is anticipated that we will resume Admission to the College on May 11, 2020.

Any questions can be directed to the Admissions office

Credit/Non-Credit Students

All credit and non-credit students please note the following:

  • Students currently don't have access to Moodle and Self Service.
  • Staff do not have access to the Student Information System to process registrations for Spring 2020 for all programs.
  • Staff are unable to process student information requests such as Proof of Enrolment letters, completion letters or student loans.
  • Staff are unable to graduate students.
  • Staff are unable to produce and mail transcripts.
  • Staff are unable to process supplemental exam requests.
  • Staff are unable to process refunds.
  • It is anticipated we will resume all services to students on May 11, 2020.

Continuing Education will continue to offer courses via Teams, Zoom and Moodle.

Any questions can be directed to the Office of the Registrar

FAQ's

When will Moodle, Self-Service, Web-based Email, be back online? 
IT has moved the servers away from main campus and is in the process of getting them back online. This is impacting access to Self-Services for students. Moodle and Email access has been restored. Please note that only browser-based Moodle access is available at this time, IT is working on restoring access to the Moodle app for phones and tables. The IT team is working diligently to make all services available. Students will be updated via School Messenger and the Flood Information webpage.
I was scheduled to write a final/supplemental exam, when will I write it? 
Once the College’s servers are back online faculty will connect with students who were scheduled to write exams during this time and will work to reschedule them. 
I am currently in class; how will the flood impact me? 

IT has moved the servers away from main campus and is in the process of getting them back online. This is impacting access to Self-Services for students. Moodle and Email access has been restored. Please note that only browser-based Moodle access is available at this time, IT is working on restoring access to the Moodle app for phones and tables. The IT team is working diligently to make all services available. Students will be updated via School Messenger and the Flood Information webpage.

Advanced Care Paramedic 
Instruction is continuing via Teams and/or Zoom, in addition to Moodle. The Nursing & Allied Health department communicated to ACP (Year 1) students the alterations being made due to the disruption. At this time, the disruption to online instruction for ACP (Year 2) students is limited. 
Primary Care Paramedic 
Instruction is continuing via Teams and/or Zoom, in addition to Moodle. At this time, the disruption to online instruction for PCP students is limited. 
Health Care Aid 
Instruction is continuing via Teams and/or Zoom, in addition to Moodle. At this time, the disruption to online instruction for HCA students is limited. 
Power Engineering Coop 
Given the unforeseen events of the flood that is currently occurring in Fort McMurray this week we are advising that this week is to be a self-study week. Scheduled presentations will reconvene as normal according to the schedule on Monday, May 4. 
Power Engineering CML (online) 
Ongoing as normal with possible continued extensions. 
Power Engineering Coop 3rd & 4th class 
Study week this week with schedule reconvening for virtual classrooms to resume Monday, May 4. 
Dual Credit Electrician 
Study week this week with schedule reconvening for virtual classrooms to resume Monday, May 4. 

 

When will I get my transcript? 
Keyano College is experiencing delays in providing official transcripts, as our operations have changed due to the COVID-19 Pandemic and the flooding of downtown Fort McMurray. While we continue to produce transcripts, we are experiencing significant delays in processing time and mail delivery.

In the meantime, we will send an unofficial copy via email with a letter explaining the delay for the Official Copy. This will be done within 3 business days. Official Transcript Requests received by 4:30 p.m. on Tuesday are mailed out once a week on Thursdays with a one week processing time.

When will I graduate/receive my parchment? 
IT has moved the servers away from main campus and is in the process of getting them back online. Once back online we will immediately begin graduation processing and notify students of our timelines. It is anticipated that we will be able to begin graduation processing May 11, 2020. 
When will I get my letter for IRCC? 
IT has moved the servers away from main campus and is in the process of getting them back online. Once back online we will immediately process and email all completed requests. It is anticipated that we will be able to begin processing letters on May 11, 2020. Please still send your requests to the Office of the Registrar and we will provide you a temporary letter for IRCC until your official letter can be written. 
When will I get my proof of enrolment letter? 
IT has moved the servers away from main campus and is in the process of getting them back online. Once back online we will immediately process and email all completed requests. It is anticipated that we will be able to begin processing letters on May 11, 2020. 
When will my student loan for Spring 2020 be processed? 
If the you applied and the Financial Aid Coordinator confirmed it before April 27, the funds will be released first week of May. If you applied after April 27, or the Financial Aid Coordinator was unable to confirm your loan before April 27, your loan will be confirmed once out servers are online. If you have completed all the documents required your loan should be released in 5 to 10 days. 
I am scheduled to receive a refund; how do I get my refund? 
IT has moved the servers away from main campus and is in the process of getting them back online. We will be unable to process refunds until after our servers have been restored. We anticipate that Canada Post is also experiencing delays as a result of the flooding. We will be processing refunds by Electronic Funds Transfer (EFT). Once we are able to process refunds; students who are eligible for refunds will be sent the Student Refund Request form to provided us with all needed information.  
Will classes be cancelled due to low enrolment? 
As with any semester, the college will continue to monitor course enrolments and make any needed adjustments. There are no plans for cancellations at this time. If this information changes updates will be provided. 
I have not received any information about how to set up my Moodle or online learning, when will I receive this information? 

New students who have been accepted for the Spring semester prior to Monday April 27, 2020 should have already received information about how to access their student account. If you have not received this information please check your junk mail folder. Current students should already have their log in information and Moodle access. 

If you are unable to access your student account, or have not received this information we will update this page with instructions on how to contact IT for assistance once our systems are back online May 11, 2020.

When can I register for the 2020-21 Academic Year?
Keyano College had planned to open online registration for the 2020-21 Academic Year on May 4, 2020. Due to the current situation we have postponed the opening of online registration. Once all college systems are back online; we will release a new online registration date. Please stay tuned!
How will I access my books for the Spring semester? 
Currently, we are unable to access the bookstore at main campus. We are working with our provider to determine possible solutions for Spring access and will provide more information once available. If you have questions about bookstore purchases please contact the bookstore

Staff information

We have a temporary SharePoint site setup while we get our systems back up.

  • There is a feature there to request ITS support (tickets)
  • We also have a System Status table which we will update regularly.

If there are other useful internal links that employees require, please notify Prasan.naik@keyano.ca .
We can setup additional temporary sites/pages for other departments if needed (similar to Connect).

Flooding, COVID-19, and stress

With the stress of COVID-19 and now the flooding crisis, we know some people are saturated and feeling helpless. Reach out, check in with a co-worker. Take care of each other. Let others take some of the burden off your shoulders.

We would also like to share some information with you.

  • Employees impacted by the flooding or displaced due to evacuations may access their special leave as needed. Contact your supervisor and contact Payroll to indicate coding.
  • Our Employee and Family Assistance Program is available 24/7. They provide health/mental health resources & supports. You may also sign up to the homeweb platform.

Please take advantage of it, as well as our provincial and community mental health resources.

Free mental health resources

Wellness Services is happy to share a FREE resource for mental health peer-to-peer support called Big White Wall. Big White Wall is a safe online community to support your mental health, 24/7. Members can anonymously share feelings and concerns with each other, and the community is moderated by trained practitioners to keep members safe. You can also access evidence-based online courses and tools for self-expression.

At a time where social isolation, loneliness, and anxiety are already increasing, COVID-19 and the recent flooding are creating additional mental health challenges.
During uncertain times, we must seek support from our communities.

This resource is free to all students and staff.

 Community mental health resources
Many of our community resources are maintaining services via alternate delivery methods. Call to inquire as each are different.
  • Waypoints - https://www.waypointswb.ca/
  • Alberta Health Services (AHS) – Mental Health Helpline 1-877-303-2642
  • Alberta Health Services (AHS) – Addiction Helpline 1-866-332-2322
  • Legacy Counselling Services - http://legacycounsellingcentre.org/
  • Mannell Psychological Consulting: https://www.denisemannell.com/psychologicalconsultants.aspx
  • Jennifer MacWhirter Registered psychologist – macwhirterpsychological@gmail.com
  • Maxwell Medical – Katie Sauret www.maxwellmedical.janeapp.com or call 780-750-8684
  • Canadian Mental Health Association Recovery College https://woodbuffalo.cmha.ca/programs-services/recoverycollege/
  • Some Other Solutions https://www.someothersolutions.ca/ 

Resources can also be accessed through Sunlife.  In the Sunlife portal you will need to sign in and set up a profile if you haven’t already (screen shot above). Once you enter the portal you navigate through the site.

Self Care

Words from University of Calgary professors Dr. Nicole Racine and Dr. Sheri Madigan, stress alerts us to two things;

  • We need to reduce demands
  • We need to increase resources

Self-care is important and means having your own cup full too. Resilience is adaptation in the face of adversity.

  • “You’ve got to name it to tame it.” Talk about COVID and flooding.
  • This is not the time to be “perfect,” but “good enough” and “that’s everyone right now.”
  • These are exceptional times requiring exceptional decisions.

News Updates

May 4 - Keyano delaying Spring Semester start until May 11

May 2 - Keyano College assessment of flood damage

April 29 - President and CEO Statement: Keyano College flood response

April 29 - Financial help is coming for Northern flood evacuees

April 29 - Keyano College responding to flooding situation

April 29 - RMWB Damage assessment and re-entry plan