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Refund Policy

Keyano Theatre & Arts Centre reserves the right to refuse refunds for any theatre ticket purchase. We are only able to refund tickets for events that take place at Keyano Theatre under the following conditions:

  • show cancellation
  • postponement or schedule change.

Events that are not presented by Keyano Theatre may have different conditions for allowable refunds and exchanges. Please contact the Keyano Box Office for more information.

Keyano  Box Office requires the tickets and receipt be returned to the box office before a qualifying refund is granted. Drama series tickets may be exchanged to an alternate date for the same production, pending availability.

If you have any questions, please contact Keyano Box Office at 780-791-4990.